Healthcare Receptionist/ Assistant

FULL JOB DESCRIPTION:

We are looking to add a part-time Office Receptionist/ Assistant to our team with approximately 18 to 28 hours per week. This is a permanent position with an opportunity to transition into full- time hours.

Tasks include but are not limited to:

• Greet and attend to patients in person and over the phone
• Professionally assist practitioners, staff, visitors, and patients
• Answer phone calls in a professional and courteous manner
• Patient management
• Schedule appointments
• Process and receive payments
• Insurance billing and POS processing
• Follow up with patients regarding results and specialist appointments
• Coordinate appointments with Urgent Care and other allied offices
• Assist practitioners with procedures when necessary
• Cleaning of exam rooms in between each patient
• Cleaning of medical equipment and prep areas
• Cleaning of reception and waiting room
• Ensure efficient and timely office flow

The ideal candidate:

• Confident, enthusiastic, kind, and energetic person
• Will bring strong and clear communication, phone & customer service skills
• Outgoing and professional personality and possess confidence in dealing with the public
• Have outstanding prioritization and time management skills
• Takes direction well, is efficient, detailed, and thorough with all tasks
• Excellent memory, retention and recall.
• Willing and able to learn
• Can adapt to change
• Can keep confidentiality
• MUST have empathy and compassion
• Are looking for an opportunity to grow as the clinic grows
• MUST BE WELL VERSED IN COMPUTER NAVIGATION AND CONFIDENT IN COMPUTER SKILLS
• Eager to take on new tasks, show a positive attitude and works to obtain results exceeding expectations.
• Finishes tasks fully and demonstrates strong organizational skills
• ABLE TO WORK AUTONOMOUSLY WITHOUT CONSTANT SUPERVISION AND MAKES DECISIONS INDEPENDENTLY IN DEMANDING TIMES
• FINDS SOLUTIONS TO PROBLEMS AND EXHIBITS STRONG DECISION-MAKING SKILLS
• Able to multi-task efficiently and able to prioritize tasks in the moment

QUALIFICATIONS/ REQUIREMENTS:

• Post-Secondary Education
• Experience in healthcare administration recommended, but is not required
• Experience using Jane App EMR system recommended, but is not required (Experienced candidates will be strongly considered)

SCHEDULE:

Must be available during regular clinic hours. Monday: 8am to 11am; 2pm to 6pm; Tuesday: Off; Wednesday: 8am to 11am; 2pm to 6pm; Thursday: 1pm to 6:30pm; Friday: 9am to 12n; Saturday: 9am to 12:30n

• Clinic hours are subject to change
• Closed on all stat holidays
• Flexible scheduling for vacations and time off
• Must be able to arrive 20 minutes prior to shift

BENEFITS:

• Osteopathic Care
• Bonuses are available (to be discussed)
• Staff discounts on all clinic products
• Access to personal development courses, seminars, and other learning opportunities to develop skills related to your position
• Priority access to appropriate healthcare professionals and referrals
• Accumulated paid vacation hours

Job Types: Part-time, Permanent

Salary: $18.00-$20.00 per hour

Expected hours: 18 – 28 per week

Work Location: In person