Homeowner Care Coordinator

HOMEOWNER CARE COORDINATOR

Come join one of Canada’s Top Small & Medium Employers located in the Okanagan!

Mission Group provides team members with a competitive base salary as well as variable pay, annual merit pay increases, paid vacation, a comprehensive benefit plan, a matching RRSP plan, a general education & training program, and much more. In addition, team members can enjoy paid time off each month to volunteer for causes they care about!

Mission Group is seeking a Homeowner Care Coordinator to join the Homeowner Care team. Reporting to the Homeowner Care Manager, the individual will be responsible for completing homeowner orientations and key possessions, as well as coordination of deficiencies. They will split their time between the office, on-site, and travel to appointments as required. The Homeowner Care Coordinator will also coordinate the home handovers with construction and sales as well as deficiencies with the trades. This is a tremendous opportunity for someone who is service-minded and wants to be a part of the exciting opportunity to welcome new homeowners to their home!

This position is located in Kelowna, BC, and requires travel between sites.

What you’ll do:

• Complete homeowner orientations and key possessions.
• Ensure completion of deficiencies prior to owner possession dates.
• Coordinate orientation deficiencies with the site, trades, and Mission Group staff as needed.
• Update records and ensure proper documentation is complete.
• Maintain records in Salesforce.
Additional duties and responsibilities as required.

What you’ll bring:

• Minimum of 3 years of customer service experience.
• Experience closing a building or sales environment is considered an asset.
• Multitasking and time management skills with the ability to prioritize tasks.
• Strong written and oral communication skills to represent Mission Group positively and professionally.
• Strong computer and organizational skills.
• Team player, professional attitude, compassion for customer concerns.
• Knowledge of construction environment and building codes.
• Dedication to safety and safe work procedures.
• Professionally work with and coordinate trades to complete tasks.
• Ability to work with little or no supervision or in a team environment.
• Ability to work and communicate in a sometimes fast-paced environment.
• A valid driver's license is required.

About Mission Group:

At Mission Group we create places for people to flourish. We don’t just build homes – we also work hard at building communities, careers, and opportunities. It goes without saying our team members are not just employees, they are also the current and future workers, experts, entrepreneurs, and leaders in our industry. Whatever path they’re on, we enjoy helping them achieve their goals while they’re helping us achieve ours.

Try a new path. See where it can take you.