Host/Hostess

Responsibilities:
- Greet and welcome guests as they arrive at the restaurant/hotel
- Escort guests to their tables and provide them with menus
- Assist guests with seating arrangements and special requests
- Answer phone calls and take reservations or provide information about the establishment
- Maintain a clean and organized host/host station
- Manage waitlists and notify guests when their table is ready
- Collaborate with servers, kitchen staff, and management to ensure smooth operations
- Handle guest complaints or concerns with professionalism and escalate as necessary
- Provide excellent customer service and create a welcoming atmosphere for guests

Qualifications:
- Previous experience in a customer service or hospitality role is preferred
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize in a fast-paced environment
- Excellent phone etiquette and interpersonal skills
- Familiarity with POS systems or reservation software is a plus
- Must be able to work well in a team and maintain a positive attitude
- Flexibility to work evenings, weekends, and holidays as needed

Please note that this job description is not exhaustive, and additional duties may be assigned as needed.

Job Type: Full-time

Salary: $15.50-$18.10 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Ancaster, ON L9G 1N1 (required)

Ability to Relocate:

• Ancaster, ON L9G 1N1: Relocate before starting work (required)

Work Location: In person