Host/Hostess

We are looking for positive, energetic and dedicated individuals to fill the role of host for our location at our College St location to help provide a unique and memorable experience to all of our guests. If you have a passion for providing great hospitality, creating personalized experiences and are enthusiastic about the expansive world of tabletop gaming then apply today!

Responsibilities

• Welcome guests to the space in a warm, positive and professional manner
• Communicate with servers of new tables, size, experience and information provided
• Facilitate guest intake to the waitlist
• Manage waitlist priorities, communicating with guests an estimate of expected wait times
• Maintain familiarity with the content of all menu items available/unavailable, rotating menu items
• Maintain familiarity with the content of the games library, retail
• Assist fellow team members when needed
• Complete regular opening and closing duties
• Follow all systems in place

Skills

• Strong customer service and troubleshooting skills
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with guests sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Strong work ethic and positive team attitude

Job Types: Part-time, Permanent

Salary: From $16.55 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekends as needed

Supplemental pay types:

• Tips

Experience:

• Hospitality: 1 year (required)

Work Location: In person