Hotel Guest Services Attendant

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Convey travellers luggage by hand or hand truck
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Attend to baggage problems
• Attend to group arrivals and departures
• Escort incoming guests to their rooms
• Handle luggage for hotel guests
• Maintain luggage storage area
• Provide information regarding features of rooms, service of hotel and points of interest
• Provide, arrange for, or refer guests to valet parking services
• Receive and deliver items and messages for guests

Additional information

Work conditions and physical capabilities

• Physically demanding
• Standing for extended periods