Hotel Guest Services Attendant

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Arrange for ground transportation
• Convey travellers luggage by hand or hand truck
• Assist passengers as required
• Clean cabins and make beds
• Serve food and beverages
• Set and clear tables in dining cars
• Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Attend to baggage problems
• Attend to group arrivals and departures
• Escort incoming guests to their rooms
• Handle luggage for hotel guests
• Maintain luggage storage area
• Provide information regarding features of rooms, service of hotel and points of interest
• Provide, arrange for, or refer guests to valet parking services
• Receive and deliver items and messages for guests

Additional information

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Fast-paced environment
• Handling heavy loads
• Large workload
• Physically demanding
• Standing for extended periods
• Walking
• Work under pressure

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player