information technology (IT) service delivery manager

Responsibilities

Tasks

• Plan and control budget and expenditures
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Recruit, train and supervise staff
• Assign, co-ordinate and review projects and programs
• Plan, organize, direct, control and evaluate daily operations
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Development and operations (DevOps)
• Computer programming
• Data processing and systems
• Software quality assurance
• Business intelligence
• Computerized testing system

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Work under pressure

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player