information technology (IT) service delivery manager

Responsibilities

Tasks

• Plan and control budget and expenditures
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Recruit, train and supervise staff
• Assign, co-ordinate and review projects and programs
• Plan, organize, direct, control and evaluate daily operations
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Consult with clients after sale to provide ongoing support