Information Technology Support Management

Job Title: Information Technology Service Desk Analyst

Pure Hothouse Foods, marketed under the Pure Flavor® brand, is a family of greenhouse vegetable growers who share a commitment to bringing A Life of Pure Flavor™ to communities everywhere. Our passion for sustainable greenhouse growing, strong support for our retail & foodservice customers, and focus on engaging consumers is built on a foundation drawn from generations of growing expertise. We are the next generation of vegetable growers, inspired to put quality, flavor, and customers first by providing greenhouse-grown vegetables from our farms that are strategically located throughout North America.

With a dedicated, energetic and highly skilled workforce, we believe our employees make the difference. We offer our employees the opportunity to advance their careers in our progressive, vibrant organization.

Job Summary:

The Information Technology Service Desk Analyst is responsible for providing IT system support across all company locations, including installation, configuration, diagnostics, and/or repairs on technological equipment and software systems.

Responsibilities:

• Primary point of contact for all computer and related hardware, application and telecom related requests for IT service and support
• Create user accounts and managed access control of desktop and network applications
• Technical support to employees for internal desktop/laptop systems software and hardware
• Troubleshoot problems associated with network connectivity, and workstation hardware/software
• Install, upgrade, support and troubleshoot Windows, and Microsoft Office Suite, and any other authorized desktop applications
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
• Install and configure new IT equipment
• Maintain phone system; moves, adds, changes, and general support
• Create and verify backups of data; recover data as needed
• Maintain inventory of all equipment, software, licenses, and asset management
• Familiar with MDM. (Jamf, Intunes or similar)
• Maintain and support all remote sites and coordinate with vendors as needed.
• Become familiar with all system and application and provide business optimization workflow to streamline processes.
• Asset and inventory tracking for all sites

Qualifications:

• A degree, diploma or certificate in Computer Science, Network Technologies, or related discipline (required)
• A minimum of 2 years’ experience providing IT Support (required)
• Proven ability to troubleshoot and resolve Windows Server, computer hardware, printer hardware, peripherals, and email systems issues.
• Ability to address service request and assign tickets to appropriate technician.
• Knowledge on Inventory asset and managing stock.
• Ability to multitask and handle other IT duties .
• Strong networking knowledge and experience (preferred)
• Project management skills and the ability to handle different tasks simultaneously.
• Proficient in Microsoft (MS) Suite (Word, Excel, PowerPoint)
• Proven ability to work in a fast-paced environment, demonstrate keen attention to detail and task-related accuracy, as well as consistent follow-through skills.
• Able to work in a team environment with individuals of all leadership styles, personalities, and career levels
• Must be able to maintain strict confidentiality of private information
• Ability to work in a fast-paced environment
• Must be a high energy individual who is self-motivated
• On-call flexibility required
• Other core expectations as defined by the company

Work Environment:

• Hours of work may vary depending on business needs; ability and willingness to travel with no travel restrictions
• This job operates within a refrigerated warehouse, where temperatures range from 45-55°F. The noise level in the work environment can be loud due to packaging machinery, and forklift truck operation
• Role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision capabilities required; employee is to work in front of a computer, sitting for prolonged periods
• The position may involves lifting to 30-pounds, occasionally up to 50-pounds

If you are looking for a challenging and rewarding career opportunity, submit your resume to Pure Hothouse Foods today!

Pure Flavor Farms is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please contact the Human Resources department if an accommodation is required.

Check us out at www.pure-flavor.com or follow us on Facebook, Twitter, Instagram or LinkedIn.