Inside Sales Representative

POSITION: CCFA Inside Sales Representative

Direct Report to Sales Manager

Job Duties:

• Commit to uphold and perform for the Canadian Centre for Addictions based on the organization's mission, values, core competencies, standards, and philosophy.
• Handle all intake calls with efficiency and effectiveness to portray the organization’s mission and values.
• Assist all intake callers to determine their needs and help them in a professional manner to obtain the most appropriate level of care and/or facility.
• Be empathetic and compassionate with all callers; be informative and professional at all times.
• Possess extensive knowledge of all drug classes, detoxification, care and associated mental health conditions.
• Relay information with caller regarding the CCFA program, special programming (i.e.- Cognitive Behavioral Therapy, 12-Step Program, A.A., holistic approaches, etc.).
• Answer all questions the callers may have in a caring, patient, and professional manner. Inform residents of both therapeutic and non-therapeutic aspects to our treatment program.
• Enter calls into CRM Software, with detailed notes/ follow up.
• Receive CRM Training
• Follow all company procedures and policies regarding intake forms, financial protocols, etc.
• Convey all information regarding all services offered and inform residents on the associated rules and policies for individualized services like interventions, outpatient therapy, etc.
• Act as the face of the company and direct all callers to their appropriate departments for their specific needs (ie- admin, receipts, follow up care, relapses, etc.).
• Manage customer expectations to ensure fluidity in the intake process and the residents’ stay.
• Follow up with potential customers at their pace, ie- working with them to mediate resistant intakes over the course of a few weeks.
• Arrange resident transportation, special requests or dietary needs, etc.
• Work with all departments and communicate with them during intakes, tours, special requests, etc.

Job Type: Full-time

Salary: $80,000.00-$140,000.00 per year

Benefits:

• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Experience:

• Inside Sales: 5 years (preferred)
• sales: 5 years (preferred)
• Addictions and Mental Health: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote