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Form of work
SalaryIndependence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
IPG’s mission is to strengthen the unique bond between pets and their people through our family of innovative products and services. We understand how important pets are: they’re family. Our pack of 1,200 team members embodies a shared passion for positively impacting the lives of our four-legged friends.
- Responds to internal and external inquiries within stated service level agreements.
- Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.
- Analyzes, researches, and resolves problems and discrepancies for member accounts.
- Maintains product knowledge, and awareness of customer services policies, and/or store policies.
- Maintains understanding of federal and state regulations to include compliance.
- Participates in solution innovation, sales, and retention efforts with current and new clients.
- Performs other duties and responsibilities as assigned.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work.
Job Type: Full-time
Salary: $35,580.00-$49,457.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Work Location: Remote
Expected start date: 2024-04-08
