Internship - Technical Support Specialist (8 Months Paid Co-Op Opportunity)

Job Details:

Job Title: Internship - Technical Support Specialist (8 Months Paid Co-op Opportunity)

Number of Hire(s): 1
Term: 8-Months or longer
Rate of Pay: $21/hour
Reports to: IT Manager
Location: 3356 County Road 27, Lyn, ON K0E 1M0
Type of job: Onsite (5-days a week)
Shift: Weekdays Monday-Friday (8:30am start)
Weekend (If applicable): Yes (Occasionally)
On-call (if applicable): Yes
License Required: Yes
*Note: "MUST HAVE RELIABLE TRANSPORTATION TO GO LYN DAILY"

Who are we?

Burnbrae Farms is a sixth generation Canadian family-owned company that is operated today by the 4th generation of the Hudson family. We are proud to be one of Canada's leading egg processors with farms, grading stations and processing operations across the country.

Today, Burnbrae has grown into the leading egg processor in Canada, with an attractive consumer brand and value-added products that include Egg Creations!, Simple Egg Whites, EGG Bakes!, EGG Bites! and EGGS2go!. We partner with 400 local egg farmers across the country and we operate in five provinces; including British Columbia, Alberta, Manitoba, Quebec and Ontario with 6 farms, 2 distribution centres, 8 grading stations, 3 processing plants grading, boiling, cooking and shipping eggs across Canada. With a bright future and ambitious plans, the company continues to grow nation-wide and currently employs over 1700 passionate, dedicated employees.

Job Description:

Burnbrae Farms Limited - We have an immediate requirement for an IT Technical Support Specialist (Co-op Internship). As an active member of the IT team, you will be playing a crucial role in supporting several software applications as well as providing assistance to users. You will be required to work with end-users collaboratively during implementation of new systems and technologies. This position is located in Lyn, Ontario and requires some after-hours support and travelling to remote sites under the supervision of a senior department member. This position offers a unique opportunity with Burnbrae Farms IT department. We are looking for an individual that is driven, self motivating, and available to work on-site 5 days a week.

Duties and Responsibilities:

• Provide End-user with Hardware/Software application support in person/remotely
• o Resolve day-to-day IT issues through IT ticketing systemo Manage, classify, and assign IT tickets and escalate to appropriate IT staffo Set up new laptops, desktops, printers, tablets, cellphone, etc. for new hires/staff and provide primary “New-Hire” orientation of information systemso Perform hardware and software installations, configurations and maintenanceo Analyze and resolve technical issues with laptops, desktops, printers, tablets, cellphones, and other IT digital assets
• Perform administrative tasks

o User administrationo Security Access Card administrationo Company cellphones administrationo Systems Health checks

• Knowledge Base Documentation

o Contribute and maintain technical KB articles to ensure custom modifications, and procedures involved with the maintenance of endpoint equipment is properly documentedo Create, review, and contribute to the end user knowledge base articles to ensure frequently asked questions are properly documentedTechnical Skills:

• Proficient in Microsoft Excel
• Understanding of Active Directory and Azure Active Directory
• Exposure to Microsoft Intune as a software deployment tool
• Exposure to Access control systems
• Knowing French language is an asset
• Knowledge of Multi-factor authentication is an asset
• Knowledge of ClearPass is an asset
• Experience working with clients remotely over Teams/phone/computers is an asset
• Experience with First Level Support and trouble shooting laptops/cellphones and printers is an asset

Personal/Organizational Skills:

• Driven, willing to learn, and take on new responsibilities
• High attention to details
• Able to work alone and in a team
• Good communicator, both verbal and written
• Excellent customer service, and having diplomacy
• Punctuality, meeting deadlines, and ability to work under pressure
• Self learner

Education Requirements:
Undergraduate Student in Computer Science, Computer Engineering, or a related subject that are in their 3rd to 4th year of study. Must be eligible for a Co-op term of 8 Months.

**Burnbrae Farms welcomes and encourages applications from all qualified candidates, including those with disabilities. Accommodations are available upon request for candidates taking part in the selection process. Should you require accommodation during any part of the selection process please let the recruiter know.

We thank all candidates in advance for responding. However, only those selected for interviews will be contacted

Job Type: Internship / Co-op

Salary: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Application question(s):

• This is a paid IT Intern ONLY, are you a 3rd/4th year student? yes or No?
• Experience at setting up laptops, desktops and/or tablets? Patches? Yes or No?
• Experience at setting up printers (via Bluetooth)? Yes or No?
• Experience at performing hardware and software installations, configurations? Yes or No?
• Resolving technical issues with laptops, desktops, tablets and other IT digital assets? Yes or No?
• Performing systems health checks? Yes or No?
• Familiar use of MS Office (e.g., Excel, Word, Outlook)? Yes or No?
• (Nice-to-have) Experience at setting user administration (nice-to-have)? Yes or No?
• (Nice-to-have) Familiar with Active Directory (AD)? If yes, name what you are familiar with.
• Do you have a reliable transportation to/from work (Lyn facility… see job description for exact location)? Yes or No?

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Lyn, ON K0E 1M0 (required)

Work Location: In person