Technical Support Specialist

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

ROLE

As an IT Support Specialist at Muskoka Algonquin Healthcare (MAHC) you will;

• Ensure security and availability of organization's information, IT infrastructure, and IT assets.
• Level 1 support for network, desktop computing, and telephony issues.
• Level 1 support for application and system issues.
• Level 1 support to end user (training and advice).
• Enrolment and termination of user accounts within applications, systems and provincial entities.
• Desktop computer and network cable moves, adds, changes.
• Manage support requests to insure compliance with service level agreements.
• Coordination and escalation to third party support entities

REQUIRED EDUCATION & CERTIFICATION(S)

• Post-secondary diploma/degree in a related discipline or equivalent work experience and training.

REQUIRED SKILLS & EXPERIENCE(S)

• Minimum of 2 years experience providing level 1 IT support.

DESIRED SKILLS, EXPERIENCE(S) & EDUCATION

• ITIL Foundation Certified.
• CompTIA A+ certification.
• Microsoft Office Specialist Certification.

ADDITIONAL PERKS AT MAHC

• Tuition Reimbursement Programs
• MAHC offers one of the most robust hospital funded programs in Healthcare
• Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• Collaborative and supportive team environment

WHY IS MAHC RIGHT FOR YOU?

Imagine working in a place you love to visit on vacation! A career with MAHC lets you do just that. We are located in one of the top international tourist destinations in Canada; positioned just two (2) hours north of Toronto in beautiful cottage country surrounded by vibrant natural beauty, pristine lakes, majestic forests and rocky shorelines.

Our communities are small in size but big in excitement; there are always local fundraisers, farmers markets, live events, pubs and locally owned stores to shop in. There are a variety of seasonal, year-round activities to keep you busy and fully embraced in the lifestyle that Muskoka has to offer from hiking, fishing, snowshoeing, downhill skiing, heading to Algonquin Park or Arrowhead Park for the day, running and cycling clubs, camping, sitting on a warm sunny patio downtown, or simply relaxing by the lake with your friends. Life here is good!

LET US HELP YOU MAKE YOUR MOVE!

Muskoka Algonquin Healthcare has launched the Housing for Healthcare initiative to help MAHC team members (both new recruits and existing staff) connect with housing options in our communities. For more information on this initiative click on this link Housing for Healthcare

ADDITIONAL INFORMATION

Union: Non-Union

Location: Multi site, working at both the South Muskoka Memorial Hospital located in Bracebridge and the Huntsville District Memorial Hospital (HDMH) located in Huntsville

Department: Information Technology

Hours of Work: Shifts and hours may change according to departmental requirements.

As a condition of employment, external hires are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department.

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting the Human Resources Department. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

HOW TO APPLY

Applicants interested in becoming a part of an energetic, caring team in a fast-paced and rewarding environment can submit their cover letter and resume as either a PDF or Word document(s) to postings listed on mahc.ca by 11:59pm on the listed closing date.

We thank all applicants for their interest in this opportunity, note that only those selected for an interview will be contacted. Selection will be based on the skill, ability, experience and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.