Address
Form of work
SalaryAt
CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.IS Operations Coordinator
Role Specifications
Everyday flexibility. Hybrid work environments. Collaborative connection.
CWB Corporate
Put a new spin on your banking career
The overwhelming majority of our employees say CWB is a Great Place to Work®
We’re different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
Our employees love CWB. You’ll love it here too.
The opportunity
The IS Operations Coordinator is responsible to support the smooth and accurate financial operations of the IS team by playing a critical role in ensuring that the department’s financial obligations are met in a timely and accurate manner. Their responsibilities include processing invoices, reconciling accounts, and providing critical data for financial reporting and analysis, allowing for informed business decisions. This role will manage vendor relationships, ensuring that payments are made promptly and accurately while building trust and maintaining positive relationships with suppliers. Additionally, this role will ensure that all financial transactions follow company policies and procedures, as well as regulatory requirements to mitigate financial risks and maintain the organization's reputation. This role will also participate in other ad hoc projects and department administrative duties.
Areas of focus
Accountability #1
- Responsible to process incoming invoices, validate to budget detail and prepare for approvals using the P2P system, Coupa. Ensuring the correct authorizations are obtained, following up on approvals, corrections and receiving.
- Reconcile and track asset accounting (includes hardware and software licensing).
- Responsible to process, maintain and monitor POs and budget tracking for all IS Assets, ensuring the proper signatory authorizations are obtained.
- Prepares invoice approval packages and manages the approval process.
- Vet new/existing contracts for the purpose of pre-creation of POs. Maintain tracking of multi-year terms.
- Responsible for budget reconciliation. Cross reference budget actuals with invoicing to ensure accuracy. Collaborate and problem solve with cross-functional teams to resolve questions, discrepancies and issues.
- Accountable to monitor and analyze trends in IS spending and inventory control, identify competitive vendor pricing to make recommendations for the future, and to identify areas for possible cost savings/avoidance opportunities and/or asset optimization.
- Accountable to review planned orders, creates requisitions for purchased items and manages the approval process.
- Accountable to track order acknowledgements, prepare and communicate shortage and back-order requests.
- Accountable to track orders and confirm delivery dates and costs.
- Assist with the monitoring and maintenance of IS Contractor tracking (Contract dates, contractor rates, vendor contacts, etc.)
- Responsible to coordinate and assist in the vendor renewal process.
- Assists in the management of hardware/software licensing – acquisition, inventory monitoring and distribution to clients.
Accountability 2
- Work with our project, financial teams and various other internal stakeholders ensuring timely processing of payments.
- Responsible for providing support, advice, and guidance to CWB internal and partner company clients on IS purchasing products and services, procedures to ensure compliance with vendor agreements and IS
implemented policies and guidelines.
- Accountable to coordinate client feedback for vendor performance and help facilitate vendor issue resolution including, acting as an escalation point in the event of non-performance.
- Responsible to build strong relationships with clients and vendors ensuring a seamless client delivery experience.
- Responsible to manage all day-to-day operations with vendors (receiving/pricing errors/quality issues)
- Accountable to identify opportunities and implement actions to achieve efficiencies.
- Accountable to provide input into continuous improvements to the purchasing function.
Accountability #3
- Provide administrative support to, and participate in, committees, task force and project teams as required.
- Manages space and equipment requirements for all IS team members.
- Act as Welcome Coordinator for all new team members. Administrative Point of contact for all IS Staff.
- Manage travel requirements as assigned including airfare, and accommodations in line with CWB group travel policy. Support expense claim management process, as required.
- Other administrative duties, as assigned inclusive of meeting arrangements, minute-taking, filing, and invoicing,
Successful incumbent
Education
- Post-secondary certificate, diploma or degree in finance, accounting, business administration, or a related field.
Professional Experience
- Minimum 5 years of related work experience in accounts payable or procurement roles with a strong knowledge of accounts payable best practices, financial operations, and procurement strategies.
- Demonstrated experience in optimizing vendor relationships.
- Experience with an "information technology" portfolio or focus will be considered a strong asset.
- Extensive experience and proficiency with Microsoft Office suite of products, including but not limited to Outlook, Word, and Excel.
Personal Competencies
- Strong stakeholder management skills to build and maintain relationships with IS management, internal clients, and IS vendors. Ability to work professionally with all levels within the organization.
- Ability to effectively manage conflicts with internal stakeholders and with external vendors.
- Strong sense of focus to client needs, exercising good judgment in providing timely and practical procurement advice.
- Excellent organizational skills with the ability to successfully manage multiple projects at different phases adhering to critical deadlines.
- Sound research, analytical, and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment maintaining a sense of calm and focus.
- Exceptional attention to detail and accuracy.
- Maintain a superior level of customer service to internal and external customers by responding to inquires in a timely manner.
- Ability to work independently.
- Solid interpersonal and communication skills, both written and verbal.
Why work with us?
Your success is our obsession! And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterston Human Capital’s Most Admired Corporate Culture 2023.
Wellness matters. We offer an award-winning benefits package that includes:
- Hybrid work environments
- Everyday flexibility
- Generous company-funded health coverage
- Health care spending account
- A flexible wellness program
- generous time-away options to unplug, rest & recover
Career development. We commit to our employees’ development and help them reach their professional goals with:
- Organization wide coaching services
- Mentorship
- Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
#LI-EH1
IND-EH
As an equitable employer, CWB Financial Group is committed to providing a safe and
inclusive environment
where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation
during any part of the recruitment or selection process, please reach out.Closing Date:
- Position closes at 12:01am on the close date identified below.
