It Specialist

IT SPECIALIST

WestUrban Developments Ltd. is a vibrant, fast-growing real estate development company based on Vancouver Island. Our team has over 30 years expertise in construction management, customized development, and development planning in Western Canada. We believe that positive relationships are the cornerstone for success, and we strive to build strong teams built on respect, integrity, and safety. Our entrepreneurial culture encourages and empowers our teams to create innovative solutions to overcome challenges. We have made significant investments into our business over the last few years setting the stage for a fantastic 2024 and beyond. Come join us at this exciting time and be part of something incredible!

RESPONSIBILITIES

• Providing prompt, professional, and courteous service by answering incoming phone calls, e-mails, and text requests and providing desk-side & remote support for IT and technology related issues.
• Overseeing IT equipment asset management, including deployment, collection, and storage (laptops, desktops, mobile devices, phones, printers & other IT equipment).
• Performing the installation, configuration and routine maintenance of software and computer systems as required.
• Diagnose and resolve issues with software or hardware, including network configurations, software and hardware troubleshooting, and coordinate with appropriate external vendors when necessary.
• Communicate with colleagues to provide updates in a timely manner, walking them through steps to help them resolve their technical problems.
• Track issues to detect underlying trends and document troubleshooting steps and solutions to create a knowledge base for future reference.
• Provide the orientation of new employees in appropriate IT procedures and helping them get started with applicable systems.
• Participate in business meetings to provide insight into technical requirements and support the implementation of new solutions or applications, as requested.
• Gain an understanding of business applications so you can provide value added support.
• A willingness to provide after hours and weekend support, and to travel to various construction and office sites, as may be required to meet project demands.

QUALIFICATIONS

• Degree or Diploma in Computer Science/Information Technology with 2-4 years of work experience in an IT support role or equivalent experience.
• Thorough knowledge of internet protocol and networking principles.
• Working knowledge of Microsoft Windows operating systems and Microsoft Office suite, Microsoft 365 systems including Teams, Office 365 and OneDrive.
• Solid understanding of IT hardware including PCs, switches, routers, printers, and mobile devices
• Experience supporting desktop operating systems and applications (i.e. Windows, Office, SharePoint, UKG, Spectrum)
• Support of corporate applications unique to departments i.e. Purchasing, Properties, Operations, Finance systems.
• Knowledge of security principles and technologies (firewalls, antivirus, EDR tools).
• Strong written and spoken communication skills with a focus on building understanding through active listening.
• Strong customer service orientation with the ability to build and maintain positive working relationships.
• Ability to effectively prioritize and manage multiple tasks in a time-sensitive environment.
• Creative problem-solving skills and the ability to identify root-causes and trends.