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Form of workJob Summary
Job Description
What is the opportunity?
As the Junior Business Analyst, you will be responsible for the successful upload and reconciliation of agent activities supporting Credit Management and Recoveries (CM&R) National Office. You will ensure accuracy of data transfer integrity, reconciliation and accuracy, which includes quality analysis, formatting, uploading, error resolution and on-going Operational support and feedback to mitigate error rates. You will provide site support for change requests and investigations, while providing support and business analytics to CM&R current business goals and objectives.
What will you do?
- Support and administer electronic data transfer across applications
- Assure accuracy and reconciliation
- Maintain output tracking of agent activities
- Assure transparency of API and Robotics
- Business Analytics
- Liaise with our system and technology team for supporting application
- Testing new and enhanced initiatives driven from Table Maintenance
What will you need to succeed?
Must-have
- Thorough understanding of Credit Management and Recoveries Systems
- Technologically self sufficient with strong PC Skills and ability to troubleshoot
- Experience with using Windows and XP Office suite, including Word and Excel
- Well organized with the ability to recognize priority issues
- Able to work the set shifts of 3:15pm-11:15pm, Monday to Friday and be flexible to cover other shifts within the hours of 8am - 11pm Mon-Friday and 8:00am - 7:30pm on Saturdays or modified site hours, if required
Nice to have
- Experience in using CACS and TS2
- Working knowledge of OLBB, OLMS, DDA or SRF
- Knowledge of SQL and VBA
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Ability to make a difference and lasting impact which includes exposure to key decision makers throughout the organization
Work with a dynamic, collaborative, progressive, and high-performing team
Job Skills
Adaptability, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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