Library Clerk

Library Clerk

Job ID# 2024.59

Department: Georgina Public Library

Division: Library

Location: Discovery Branch

Status: Part Time (average of 22.5 hours/week)

Number of Positions: 1

Wage/Salary: *$17.06 to $26.09 per hour (*as of April 1, 2024)

Date Posted: March 12, 2024

Date Closing: March 25, 2024

Come work with us!

Employment with Georgina Public Library offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.

Position Purpose:

To provide courteous and efficient service to the general public in a variety of library routines. For full details, please see attached job description.

Minimum Qualifications:

• Ontario Secondary School Diploma (OSSD) or equivalent academic level;
• Minimum 6 months relevant experience;

How to apply:

Qualified applicants are invited to submit a resume and cover letter, identifying the Job Title and Job ID#. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.

Committed to diversity and a barrier-free environment:

Georgina Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.

We thank all candidates for their interest, however only those being considered will be contacted.

Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Manager, Town of Georgina, 26557 Civic Centre Road, Keswick, ON L4P 3G1 (905) 476-4301

GEORGINA PUBLIC LIBRARY

JOB DESCRIPTION

Job Title: Library Clerk 1 Job No.: LU11

Department: Library Services

PRIMARY FUNCTION:

To provide courteous and efficient service to the general public in a variety of library routines.

SUPERVISION RECEIVED:

Manager, Library Customer Experience or designate.

DIRECTION RECEIVED:

Receives on-the-job guidance, advice/direction and assistance from the Circulation Coordinator

DIRECTION EXERCISED:

May provide occasional guidance, training/assistance to students and volunteers.

WORKING PROCEDURES:

• Performs circulation duties including: checking materials in and out; placing reserves on materials; renewing/updating and/or processing new memberships; providing members with information about programs, services, resources and policies; extending loan renewals; answering circulation desk inquiries in person and by telephone/fax; resolving issues on patron records, tallying shift statistics; balancing cash; collecting fines; typing and photocopying.
• Assists patrons with access to library public computers, online catalogue and reference/readers advisory databases, and basic troubleshooting of computer issues.
• Maintains and manages holds: prints reports as required; searches for material; routes as required; prepares for holds pick up and notifies patrons by phone as necessary.
• Performs building security duties including: ensuring alarm system is armed/disarmed properly; that exterior and office/meeting room doors are locked; automatic door openers on/off as appropriate; and maintains familiarity with emergency procedures and contacts.
• Opens library according to procedures, including turning on equipment, computers, lights, photocopier; ensuring printer and paper levels are adequate (printers, photocopier); preparing daily cash, Interact/VISA machines and floats; preparing statistical reporting sheets as required; emptying and processing book drops and courier boxes; ensuring displays are properly stocked; preparing meeting rooms as required; retrieving and responding to phone messages; checking daily communication binders/intranet/email; general tidying; opening doors and turning on “open” sign.
• Closes the library according to procedures, including: closing Interac/VISA; tallying cash; tallying shift statistics; ensuring work and public spaces are tidy; turning off computers/ equipment as necessary; ensuring courier bins and Town pouch are properly labelled and prepared for transfer; ensuring student staff have completed their closing procedures (shelving, tidying etc.); ensuring all washrooms are vacant and in good order; notifying patrons of closing; locking external doors; turning off automated door openers and open sign; and arming security system.
• Ensures students are performing shelf-reading, shelving and other duties as assigned in an accurate and efficient manner; ensuring students are current with changes in policies/procedures.
• Performs collection maintenance, ensuring that material requiring repair is placed on the repair shelf and is properly tracked in the circulation system; may supervise and guide students in the repair of material; performs repairs as required and as per established procedures (including minor book repairs, replacing CD/DVD cases, spine labels, etc., cleaning/buffing DVDs); and accepting book donations according to policy.
• Actively promotes library programs, resources and eResources including providing instruction on access and function of databases; promoting benefits of library membership; engaging readers in conversations about books/programs/services; recommending books; endorsing community and library programs; and participating in creating library displays.
• Provides Municipal and Regional services to the public, for example: Town/Regional guides; parking passes; sale of recycling bins; YRT passes etc.
• Assists patrons with the use of equipment including self-check machines, eBooks, photocopier, and provides basic troubleshooting of public computers and network connections etc. Assists patrons with remote access of library resources, documents issues and reports to eServices staff/manager.
• Reads shelves, shelves material, tidies shelves and checks shelves for missing, on-hold and overdue materials.
• Provides program support by collecting information required for program registrations as per procedures; collecting fees if required; communicating with other branches as necessary; recording in program binders; maintaining binders for adult programs; recording attendance numbers and shredding personal information as required.
• Works with management to maintain a pleasant and safe environment for all. Communicates with authorities (police, CAS, local shelter staff, schools, etc.) as needed; takes necessary security measures if a potentially dangerous situation arises; follows violence and harassment policies; completes appropriate reports and forms within expected timeframes.
• Operates cash registers, debit machines; handles transactions for collection of fines, damaged/lost items, program registrations, Town/Regional services and cashing out at end of day.
• Participates on committees as needed, which may include special projects (i.e. community reads, Santa Claus Parade, etc.) as well as the Joint Health & Safety Committee.
• Performs general housekeeping by communicating with building custodians about issues requiring attention; conducts meeting room set-ups and take-downs for library programs; ensures room renters leave rooms in original state; tidies and re-sets furniture; dusts, sorts garbage and recycles; cleans out lost & found; ensures library pamphlets/flyers are up to date and displayed in a tidy manner; keeps work spaces, closets and filing cabinets clean and organized; and may perform emergency snow removal at entrance if required.
• Maintains currency with technology, policies, procedures, programs and resources through communication with manager, co-workers, staff intranet, help binders, email, and library website.
• Maintains professional development by attending staff meetings, participating in workshops and other training opportunities as available and required.
• Maintains Health & Safety by participating in the Town’s Health & Safety programs and training; follows safety practices; complies with Health & Safety regulations/policies; and maintains awareness of location of supplies, information and contact numbers.

Procedures/responsibilities may vary from branch to branch

The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.

SKILL/KNOWLEDGE REQUIREMENTS:

• Ontario Secondary School Diploma (OSSD) or equivalent academic level;
• Minimum 6 months relevant experience;
• Good communication, customer service, public relations, problem solving and interpersonal skills;
• Ability to teach others in a patient manner;
• Computer proficiency;
• High ethics and values;
• Willingness to develop new skills and participate in professional development opportunities;
• Flexibility to work a variety of shifts, including evenings and weekends;
• Up to 6 months period of adjustment, orientation and adaptation on the job.
• At probationary evaluation time, the manager can assess the readiness to move to LC2, given other training and experience requirements have been fulfilled.

JOB DESCRIPTION

Job Title: Library Clerk 2 Job No.: LU12

Department: Library Services

PRIMARY FUNCTION:

To provide courteous and efficient service to the general public in a variety of library routines.

SUPERVISION RECEIVED:

Manager, Library Customer Experience or designate

DIRECTION RECEIVED:

Receives on-the-job guidance, advice/direction and assistance from the Circulation Coordinator

DIRECTION EXERCISED:

May provide occasional guidance, training/assistance to students, LC1s and volunteers.

WORKING PROCEDURES:

• Processes and files ILLO paperwork and prepares materials for patron pickup. Provides appropriate paperwork to ILLO assistant.
• Performs circulation duties including: checking materials in and out; placing reserves on materials; renewing/updating and/or processing new memberships; providing members with information about programs, services, resources and policies; extending loan renewals; answering circulation desk inquiries in person and by telephone/fax; resolving issues on patron records, tallying shift statistics; balancing cash; collecting fines; typing and photocopying.
• Assists patrons with access to library public computers, online catalogue and reference/readers advisory databases, and basic troubleshooting of computer issues.
• Maintains and manages holds: prints reports as required; searches for material; routes as required; prepares for holds pick up and notifies patrons by phone as necessary.
• Performs building security duties including: ensuring alarm system is armed/disarmed properly; that exterior and office/meeting room doors are locked; automatic door openers on/off as appropriate; and maintains familiarity with emergency procedures and contacts.
• Opens library according to procedures, including turning on equipment, computers, lights, photocopier; ensuring printer and paper levels are adequate (printers, photocopier); preparing daily cash, Interact/VISA machines and floats; preparing statistical reporting sheets as required; emptying and processing book drops and courier boxes; ensuring displays are properly stocked; preparing meeting rooms as required; retrieving and responding to phone messages; checking daily communication binders/intranet/email; general tidying; opening doors and turning on “open” sign.
• Closes the library according to procedures, including: closing Interac/VISA; tallying cash; tallying shift statistics; ensuring work and public spaces are tidy; turning off computers/equipment as necessary; ensuring courier bins and Town pouch are properly labelled and prepared for transfer; ensuring student staff have completed their closing procedures (shelving, tidying etc.); ensuring all washrooms are vacant and in good order; notifying patrons of closing; locking external doors; turning off automated door openers and open sign; and arming security system.
• Ensures students are performing shelf-reading, shelving and other duties as assigned in an accurate and efficient manner; ensuring students are current with changes in policies/procedures.
• Performs collection maintenance, ensuring that material requiring repair is placed on the repair shelf and is properly tracked in the circulation system; may supervise and guide students in the repair of material; performs repairs as required and as per established procedures (including minor book repairs, replacing CD/DVD cases, spine labels, etc., cleaning/buffing DVDs); and accepting book donations according to policy.
• May unpack and check new material deliveries; sort for branches/departments; deliver paperwork as directed; receive magazines and sorts for branches;
• Actively promotes library programs, resources and eResources including providing instruction on access and function of databases; promoting benefits of library membership; engaging readers in conversations about books/programs/services; recommending books; endorsing community and library programs; and participating in creating library displays.
• Provides Municipal and Regional services to the public, for example: Town/Regional guides; parking passes; sale of recycling bins; YRT passes etc.
• Assists patrons with the use of equipment including self-check machines, eBooks, photocopier, and provides basic troubleshooting of public computers and network connections, etc. Assists patrons with remote access of library resources, documents issues and reports to eServices staff/manager.
• Reads shelves, shelves material, tidies shelves and checks shelves for missing, on-hold and overdue materials.
• Provides program support by collecting information required for program registrations as per procedures; collecting fees if required; communicating with other branches as necessary; recording in program binders; maintaining binders for adult programs; recording attendance numbers and shredding personal information as required.
• Works with management to maintain a pleasant and safe environment for all. Communicates with authorities (police, CAS, local shelter staff, schools, etc.) as needed; takes necessary security measures if a potentially dangerous situation arises; follows violence and harassment policies; completes appropriate reports and forms within expected timeframes.
• Participates on committees as needed, which may include special projects (i.e. community reads, Santa Claus Parade, etc.) as well as the Joint Health & Safety Committee.
• Performs general housekeeping by communicating with building custodians about issues requiring attention; conducts meeting room set-ups and take-downs for library programs; ensures room renters leave rooms in original state; tidies and re-sets furniture; dusts, sorts garbage and recycles; cleans out lost & found; ensures library pamphlets/flyers are up to date and displayed in a tidy manner; keeps work spaces, closets and filing cabinets clean and organized; and may perform emergency snow removal at entrance if required.
• Maintains currency with technology, policies, procedures, programs and resources through communication with manager, co-workers, staff intranet, help binders, email, and library website.
• Maintains professional development by attending staff meetings, participating in workshops and other training opportunities as available and required.
• Operates cash registers, debit machines; handles transactions for collection of fines, damaged/lost items, program registrations, Town/Regional services and cashing out at end of day.
• Maintains Health & Safety by participating in the Town’s Health & Safety programs and training; follows safety practices; complies with Health & Safety regulations/policies; and maintains awareness of location of supplies, information and contact numbers.

Procedures/responsibilities may vary from branch to branch

The above statements reflect the general details considered necessary to describe the principal functions and duties of the position and will not be construed as a detailed job description of the work requirements that may be inherent in the job.

SKILL/KNOWLEDGE REQUIREMENTS:

• Ontario Secondary School Diploma (OSSD) or equivalent academic level;
• Supplemental job-related training as required (e.g. Introduction to public libraries, reference database course or workshops)
• 1 year customer service experience in a public library environment (experience needed is calculated on a 25hour/week FT basis (1 year = 1300 hours);
• Good communication, customer service, public relations, problem solving and interpersonal skills;
• Ability to teach others in a patient manner;
• Computer proficiency;
• High ethics and values;
• Willingness to develop new skills and participate in professional development opportunities;
• Flexibility to work a variety of shifts, including evenings and weekends;
• Up to 6 months (650 hours) period of adjustment, orientation and adaptation on the job.