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At Collège Mont-Royal we are currently seeking a skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for overseeing and managing a team of field service technicians, ensuring that they provide efficient and effective service to our clients. You will be a key point of contact for our clients, resolving any escalated issues and ensuring customer satisfaction. If you have a strong background in field service management and are passionate about delivering top-notch service to clients, we want to hear from you!
Responsibilities
Manage and oversee a team of field service technicians, ensuring they deliver high-quality service to clients
Develop and implement service strategies to optimize team performance and customer satisfaction
Serve as the main point of contact for client escalations and resolve any issues in a timely and efficient manner
Collaborate with cross-functional teams to ensure seamless execution of service projects and initiatives
Identify opportunities for process improvements and implement solutions to enhance service delivery
Monitor and analyze key performance indicators to evaluate team and individual performance
Provide coaching and mentorship to team members to facilitate their professional growth and development
Stay up-to-date with industry trends and best practices in field service management
Requirement
High school diploma or equivalent
Previous experience in a customer service role is preferred
Excellent communication skills, both written and verbal
Strong typing skills with a high level of accuracy
Ability to multitask and prioritize workload
Empathy and patience when dealing with customers
Basic computer knowledge and proficiency in using chat platforms
Flexible schedule to accommodate customer service hours
Benefits
Paid Time Off
Pension Plan
Private Health Insurance
Work From Home
Training & Development
Performance Bonus