Lodge Manager

Island Lake Lodge has been called one of the most unique and authentic places to stay in Canada by National Geographic Traveler Magazine. With more than 30 years in operation, Island Lake has gained a reputation for providing life changing experiences for both guests and staff alike.

www.islandlakelodge.com

Lodge Manager

Reporting to the CEO, The Lodge Manager (LM) is a year-round senior management position. The LM has a pivotal role in leading, guiding and implementing lodge and guest service experience at the resort. This position is responsible for managing the operation functions of the hotel. They are a value driven hospitality professional with a multi discipline background and a keen focus on service quality, guest experience, resort operations and luxury. The scope of the role encompasses forward facing guest service and experience functions with back of house hotel management. The successful candidate is well versed in hotel operation, organized, committed, and driven about designing and delivering exceptional experiences that meet and exceed our guests’ expectations and engage them on an personal level to further build brand loyalty and strengthen our relationship with our guests.

Objectives:

o Act as a catalyst leading the resorts lodge operations including service quality, offering, and amenities to match the brand positioning of the company and create incredible experiences for our guests.

o Oversee and improve the guest experience and service standards at the lodge by ensuring that service quality initiatives and programs are delivered to the highest standard. Develop new service programs or initiatives to further improve the resorts offering to its guests. Work collaboratively in a team environment to execute lodge and guest operations as well as short and long-term service goals.

o Manage, lead and execute various hotel administration and operations functions

Required Skills & Experience:

o Extensive experience in service quality and customer service functions for both front and back of house in a resort setting.

o 5 Years’ experience or degree in the Hotel, Resort or Club industry or related major considered an asset.

o 5 years’ experience in the food and beverage industry or culinary field an asset

o Minimum 3 to 5 years Hotel General Manager, upscale Hotel, Resort or Boutique Hotel experience

o Demonstrated ability to lead a team and achieve results.

o Food & Beverage management experience, including events, fine dining and upscale wine knowledge considered an asset.

o Experience in financial control, planning and reporting in a hospitality environment.

o Excellent leadership, interpersonal skills, and communication skills.

o Proficient in Maestro and Silverware POS, Microsoft Word, Excel, PowerPoint and Canva.

Responsibilities:

Hotel Administration

· Lead and oversee successful functionality of all hotel operations and activities at the Lodge.

· Oversee and manage day to day hotel finance and reporting.

· Work closely with CEO, management team and staff to insure smooth operations of lodge, hotel, and off snow operations.

· Oversee the hiring, training and scheduling of all departmental staff.

Guest Services and Experience

· Lead Guest services functions at lodge including but not limited to: Reservation Quality Checks, Billing Anomalies, Guest Requests, Lodge and Room Checks, GEM Survey and Guest Analytics, Rooming Assignments, Client Profiles, Tour Bios, GEM Survey, Forms and Data, Retail and Merchandise, Uniforms, Supplies reordering, I.T./POS and Guest Injury.

· Oversee guest experience and engagement ensuring guests needs and expectations are met and exceeded.

Building Services

· Support the Building Services Supervisor in the day-to-day Building Services responsibilities.

· Support BS Supervisor in ensuring staff schedules & productivity are in place.

· Support the B.S. Supervisor to work with budgets & controls.

· Support the B.S. Supervisor with contracts, purchasing & sourcing suppliers.

· Support the lodge recycling program.

· Work with the B.S. Supervisor & Maintenance Supervisor to establish preventative maintenance schedules.

Spa

• Provide oversight of operation and assist in budget preparation, orders, inventory, staffing, philosophy, and direction.

Retail Operations

• Oversee daily operation of retail program including inventory and sales.

Weddings & Groups

• Support the Wedding & Events Coordinator to ensure all events, groups & weddings are well executed.

General:

· Maintain strong collaborative relationships with staff and management team.

· Meet and work closely with CEO regularly to discuss department performance in relation to hotel operation, service goals, budget targets as well as long term vision.

· Responsible for performing any other duties as defined by CEO.

Other:

• Serving It Right Certificate.
• Valid BC Driver’s License

Benefits:

• Competitive wages and compensation
• Inclusion in Company Health Benefit Plan
• Complimentary staff meals
• Discounts on food, drinks and merchandise
• Product deals and discounts from our corporate partners and suppliers
• Friends and family rate on Lodge stays (as available)
• Participation in gratuity pool

Job Type: Full-time

Salary: $75,000.00-$85,000.00 per year

Benefits:

• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Supplemental pay types:

• Bonus pay
• Tips

Work Location: In person

Application deadline: 2024-04-15
Expected start date: 2024-05-01