Manager, Accounts Payable Service Delivery

Manager, Accounts Payable Service Delivery
Accounts Payable
Kelowna, BC
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to the Director, Accounts Payable, The Manager, Accounts Payable Service Delivery is responsible for the operation of the Accounts Payable department of the portfolio Health Authority. This position is responsible for the timely, accurate and complete payment of the Health Authority's suppliers and physicians. A major focus of this position will be to assess the most effective and efficient means of providing Accounts Payable Services across the Health Authority. As a member of the Financial Reporting and Accounting Services team, this position participates in the development of the strategies and goals of the department to ensure the optimum delivery of appropriate financial services for the Health Authority.
What you'll do

• Leads the day-to-day operational management of the invoice processing team. Reviews and processes Accounts Payable transactions accurately and timely, ensuring proper procedures are followed, deadlines and operational needs are met.
• Provides recommendations for continual service improvement and take corrective action as necessary to ensure proper execution of the processes across Accounts Payable.
• Responsible for the establishment and ongoing refinement of performance measures and indicators. Meets all satisfaction targets as measured through KPI's. Coordinates with functional roles in hierarchical management.
• Leads the development of standardized processes. Develops, implements and maintains systems and procedures related to invoice processing functions to ensure adherence to Health Authority's policies. Ensures due diligence.
• Collaborates with departments across the Health Authority and with Supply Chain to resolve match exceptions issues with POs and invoices.
• Builds solid relationships across all units at various levels by understanding their needs and processes and makes sure deliverables and Service Level Agreements are met
• Communicates with vendors and internal customers to resolve issues.
• Prepares vendor statement reconciliations. Analyzes information to determine differences and corrective action required.
• Identifies gaps and risks in processes and determines options and solutions. Creates an efficient network of working out issues.
• Employs continuous process improvement principles to automate and optimize AP processes.
• Fosters an environment of team building and engages others to implement solutions that meet the Health Authority's and department's goals both financially and operationally.
• Establishes and maintains internal controls and procedures to protect the assets of the company and determines new controls or procedures that address the growth of the company.
• Leads the team to success through coaching, training, development and performance management of support staff.

What you bring
Qualifications

• A level of education, training and experience equivalent to a post-secondary education in a related field. CPA designation desirable. Minimum of five years' post qualification accounting experience in a large, complex environment including at least two years' supervisory experience, or an equivalent combination of education, training and experience.
• Solid understanding of key Accounts Payable processing, financial systems and reporting. Demonstrated experience in delivering outstanding customer service within a shared services environment. Able to identify problems and render logical and appropriate solutions in a timely and decisive manner. Excellent organizational skills including the ability to prioritize workload to meet deadlines. Strong computer and financial application skills including demonstrated ability to productively use spreadsheet, word processing, and database applications. Leading people by acting with integrity and trust, building a team environment, communicating clearly, and fostering potential. Leading change through adept ability to influence, motivate, inspire and promote innovation, business process improvements and system development. Business Acumen: managing resources; possessing health environment and political awareness Physical ability to perform the duties of the job.

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time
Salary Range: $86,398 - $124,197 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.Location: 2355 Acland Rd #104, Kelowna, BC V1X 7X9Closing date: Applications accepted until position is filledHours of Work: Monday to Friday 7am to 3pmRequisition # 157132E
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
ATTN: PHSA Employees:
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca
Please note the internal job posting will no longer be accessible after the expiry date of December 19, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.