Manager, Property Management & Operations

Elevate Realty - Who Are We?

Mission: We love real estate, love investing, and we want to help others with real estate investing! Our mission is to help other real estate investors start and grow their real estate investment portfolios.

Growth: We’re a fast-growing boutique real estate investment brokerage and we’re looking for employees to grow with us! Since inception in 2012, Elevate Realty Inc. has facilitated the transactions of over $500 million in investment assets. To better support our clients, we recognized the need to expand with a Leasing and Property Management Team, now operating under My Capital Corner. To date, we have closed more than 1000+ residential leases, and manage a portfolio of 250+ rental units.

Culture: We have a strong and supportive team! Not only does this allow us to grow effectively as a company, this also allows successful growth on an individual basis.

Who Are We Looking For?

We are looking for a Full-Time Manager of Property Management and Operations to join our Team! As the Manager, you will oversee the Property Management and Leasing Team and support the Managing Partner as required with strategic growth initiatives for the Elevate group of companies.

Team Management

• On-board, train and manage the Property Management and leasing team to deliver bespoke high-quality and timely Property Management and leasing services for our clients
• Supervise and ensure accountability of the team through regular communication and team meetings. Lead and facilitate meetings to discuss escalated issues and encourage collaboration for issue resolution
• Prepare and conduct performance reviews outlining accomplishments, areas of improvement and prepare development plan for property managers and leasing managers
• Monitor and plan training sessions when required for new or changing internal processes or as they relate to the Residential Tenancies Act or Landlord Tenant Board. Enforce adoption for the use by the team on these processes or guidelines

Tenant / Client Management

We pride ourselves by providing a bespoke leasing and Property Management experience. It is important that the Manager has a thorough understanding of the intricacies of each property and client.

• Professionally and courteously manage all client and tenant escalations, complaints, or feedback. This may include:
• Review and edit sensitive email communication from the team to ensure tone is appropriate, and content is accurate/in line with LTB guidelines and client expectations
• When sensitive situations are on-going and a high priority, back up property managers and sometimes become the new point of contact for tenants and clients until the issue is resolved or deescalated.
• Source, meet and vet new handymen, contractors, or tradespeople; and ensure all appropriate checks are completed prior to releasing any confidential client information
• Spearhead business development activities. This includes:
• Build relationships with local community through active engagement to develop brand and further local database of potential clients
• Refine our service offering to enhance experience with existing and future clients
• Integrate services with realty team to onboard new clients to portfolio seamlessly

Office and Administration Management

• Accountability for accurate data entry for trade records, issuing commission invoices as required, and preparing cheques for the Elevate Realty Brokerage
• Ensure all files, folders, and spreadsheets used by the Operations Team are up-to-date and organized
• Review and approve all handyman and staff expenses and invoices for reimbursement
• Prepare, send, and follow up on all invoices to clients during their regular billing cycle (Ie. Lease Invoices sent monthly, Repair Invoices sent bi-monthly, Management Invoices sent quarterly)
• Organize Rent Increase Notices for all eligible rental units
• Approve and oversee Property Management inventory on site
• Accountability for the timely and regular review of all Lease Advertisements on listing sites to ensure they are active and accurate; and ensure changes are made as needed by the team
• Organize annual/semi-annual activities required for the entire portfolio (Eg. Snow removal contracts, gutter cleaning contracts, in-unit inspections)
• Support with payroll for all related companies

Supporting Strategic Growth Initiatives

As a critical role within the organization, the Manager will assist the Managing Partner with:

• Recruiting and hiring activities for Property Managers and Leasing Managers
• Managing weekly, quarterly and annual goals/targets for the Operations Team
• Complex construction and renovation projects
• Planning and executing on-going team building events aligned to the company culture

As a member of the Operations Team, you are an important part of our clients’ overall real estate journey. To ensure exceptional client satisfaction, it is essential that strong relationships are built between the clients, tradespeople, and the rest of the Elevate Realty team.

You will report directly to the Managing Partner; and work collaboratively with the sales, leasing, and Property Management team. You will also engage very regularly with clients, tenants, and tradespeople.

What Skills and Abilities and Do You Need?

• Previous experience managing and leading teams
• Able to work independently, manage your own schedule, and stay organized
• Able to multi-task and balance competing demands from both clients and management
• Work well in high-pressure environments and meet deadlines with minimal error
• Able to think critically and creatively when solving problems
• Professional and proficient written and verbal communication
• Extremely reliable & responsible
• Pleasant personality and strong interpersonal skills for all personality types
• Advanced knowledge of Microsoft Word and Microsoft Excel

Requirements?

• Bachelor’s Degree
• Strong understanding of the Residential Tenancies Act and Landlord Tenant Board (LTB)
• Basic understanding of how to manage and maintain century old freehold homes
• Valid driver’s license and access to your own vehicle with proof of insurance
• Clean criminal record check

How Do You Apply?

Apply within and include "Manager, Property Management and Operations" and a fun fact little fact about yourself right in the title and the # of investment properties you have managed in the past.

E.g. “Manager, Property Management and Operations – I play pickleball and swim 3x a week – 25 multi-family freehold properties and several condominiums totalling 200 doors”

Job Type: Full-time

Salary: $75,000.00-$95,000.00 per year

Benefits:

• Company events
• On-site gym
• On-site parking
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (required)

Experience:

• Property Management: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Ability to Commute:

• Toronto, ON M6E 2V4 (required)

Ability to Relocate:

• Toronto, ON M6E 2V4: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-03-01