Medical Secretary Ervcc (East Region Virtual Care Clinic)

Job Posting

Position Title: Medical Secretary ERVCC (East Region Virtual Care Clinic)
Job Posting Deadline for Internal Candidates: December 26, 2023 at 5:00pm
Employment Status: Temporary Contract, Full Time (until March 31, 2024, with possibility of an
extension)
Hours of Work: 35 hours per week, rotating schedule with evening and weekends required. This role
requires flexibility because the clinic runs from 1-9, 7 days a week, so it will require a fluctuating
schedule in terms of hours
Position Reports To: Senior Manager, Integrated Care and Experience
Salary Range: Annualized salary range $43,818 – $46,920, commensurate on skills and experience, plus
participation in HOOPP
Primary Location: Primarily Remote with flexibility to travel to any Durham location as required.
Organization Overview
Durham Community Health Centre (DCHC) is a registered, charitable organization that provides
integrated, accessible, and equitable community based primary care, wellness services, and health
education to Durham community members who face multiple barriers to their health and well-being.
DCHC also provides equity-based programs and services that focus on priority populations such as
Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients
(i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive
not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners,
nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We
always place every client at the center of our approach to care, based on their needs. We address these
needs through integrated clinical and wellness care and health education.
It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on
making our biggest impact yet on the health of Durham community members by diversifying, expanding,
and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

Position Overview

The East Region Virtual Care Clinic (ERVCC) Medical Secretary will be a welcoming, effective, collaborative
member of the Agency’s ERVCC Team. The ERVCC Medical Secretary works within the ERVCC Team to
support virtual primary care clients and service providers. The ERVCC Medical Secretary will be the first
point-of-contact for clients in our community and across Ontario’s Health East Region (from Pickering to
Deep River and extended to Ottawa), which often includes people who are marginalized and at-risk with
respect to the social determinants of health.

Oshawa Location Child, Youth & Family Clinic Pickering Location
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road 1-877-227-3217
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1
T: 905-723-0036 | F: 905-723-3391 T: 905-743-9960 | F: 905-720-1292 T: 905-420-0333 | F: 905-420-3541 www.durhamchc.ca

Key Responsibilities

• Actively contributes to developing and maintaining a welcoming environment for our clients

• Creates a virtual waiting room for the ERVCC Clinic, triaging clients based on order of incoming

• Able to effectively manage clients accessing ERVCC services and ensuring awareness of any special

• Demonstrates excellent customer service skills for our internal and external clients and

• Ensures a professional full-cycle experience for clients attending the virtual clinic. This includes

• Effectively liaise with community paramedics and other community programs to ensure

• Provides accommodation and maintains accessibility for clients as needed, whenever possible.

• Consult with providers as required to ensure clients are appropriately triaged and receive timely

• Flexibility to work or drive to meetings at local clinical locations, as required.

• Ability to work a flexible schedule, including evenings and weekends to support ERVCC Virtual Care

• Actively maintain awareness and understanding of programs and services in Ontario East Region.

• Collaborate with ERVCC team to ensure provider schedules are managed effectively and

• Day-to-day duties include: responding to client and community questions, booking intake and

• Ontario Telemedicine Network (OTN) responsibilities include accepting third-party requests for

• Actively lead, participate and/or partner on internal and external projects or committees as

• Participate in chart reviews, development, and implementation of Quality Improvement Plans

• Perform other duties as assigned that are reasonable with the scope of practice for the Medical

Oshawa Location Child, Youth & Family Clinic Pickering Location
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road 1-877-227-3217
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1
T: 905-723-0036 | F: 905-723-3391 T: 905-743-9960 | F: 905-720-1292 T: 905-420-0333 | F: 905-420-3541 www.durhamchc.ca

Qualifications

1. Community College Diploma in Office Administration: Health Services or equivalent.
2. Minimum Three (3) Years of recent experience as a Medical Secretary in a Clinical workplace is

preferred.
3. Experience working in a virtual environment and ability to set up virtual calls with video is required.
4. Demonstrated basic understanding of anatomy and physiology, confidentiality and privacy, medical

ethics, medical office procedures (including experience in effective use of Electronic Health Record
(EHR) (Oscar Pro is an asset), medical terminology and transcription and client/patient management
– as core competencies learned in College curriculum.

5. Demonstrated ability to support the coordination of collaborative care for clients (i.e., patients)
6. Demonstrated competence and experience in helping clients who are experiencing complex physical,

mental health/addictions needs. Demonstrated knowledge of the work of Community Health Centres
(CHCs) and the issues affecting marginalized communities and the social determinants of health.
Demonstrates the values of equity, inclusiveness and diversity that are embedded in the CHC’s
Mission, Vision, and Values.

7. Demonstrated knowledge and experience in use of Electronic Health Records (EHR) systems and
advanced skills in Microsoft Office (e.g., spreadsheets, PowerPoint presentations etc.). Minimum
keyboarding speed of 45 net words per minute.

8. Access to a car and valid driver’s license required.
9. Excellent oral and written communication skills in English, including active listening and telephone

etiquette.
10. Demonstrated strong interpersonal, conflict management and crisis intervention skills. Applied Suicide

Intervention Skills Training (ASIST) is an asset.
11. Excellent attention-to-detail, organizational/planning, time management and problem-solving skills.
12. Demonstrated openness to learning and coaching – not afraid to say, “I don’t know, but I will find out.”
13. Strong ability to work independently in an inter-professional clinical environment.
14. Ability to work effectively and contribute positively in a changing environment.
Minimum Key Attributes include: Service-oriented, Collaborative, Team Player, Results-oriented,
Accountable, Initiative-taking, Flexible, Adaptable, Collaborative, Effective Communication Skills, Ability
to manage risk within one’s responsibility and accountability. Role-specific attributes: Conceptual
thinker; Efficient, Organized, Attention to Detail, Creative and Innovative Thinker, Analytical/Systematic,
Forward Thinker, Problem-Solving skills, Crisis Management Skills, Empathic.
Full vaccination against COVID-19 is mandatory for this position (Durham CHC will however adhere to
its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human
right protected ground).

Oshawa Location Child, Youth & Family Clinic Pickering Location
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road 1-877-227-3217
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1
T: 905-723-0036 | F: 905-723-3391 T: 905-743-9960 | F: 905-720-1292 T: 905-420-0333 | F: 905-420-3541 www.durhamchc.ca

Application Process:

1) If you are interested in being considered for this position, please submit a cover letter and

resume outlining your qualifications and expectations by email to recruiting@durhamchc.ca.

This position will remain posted until filled.

2) While we thank all applicants for their interest in applying, only those qualified and

considered for an interview will be contacted. All applicant submissions will be kept on file

for six months, for future consideration.

3) All applicants are encouraged to provide a valid email address for communication purposes.

Applicants may receive written correspondence regarding this job posting directly to the

email address provided on their resume. As an applicant, it is your responsibility to ensure

that you check your email regularly.

4) All positions are subject to the successful completion of the following pre-employment

conditions for all external hires: Reference Checks; and Criminal Background checks

(including Vulnerable Sector Screening).

Durham Community Health Centre is committed to complying with all applicable standards as set out
in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human
Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and
require alternate formats or other accommodations, please contact Human Resources at 905-723-0036,
or by email to recruiting@durhamchc.ca. Durham Community Health Centre, and staff are dedicated to
creating an inclusive environment that welcomes diversity.

Oshawa Location Child, Youth & Family Clinic Pickering Location
115 Grassmere Ave 1320 Airport Blvd 17-1450 Kingston Road 1-877-227-3217
Oshawa, ON L1H 3X7 Oshawa, ON L1J 0C6 Pickering, ON L1V 1C1
T: 905-723-0036 | F: 905-723-3391 T: 905-743-9960 | F: 905-720-1292 T: 905-420-0333 | F: 905-420-3541 www.durhamchc.ca