Night Auditor

• Greeting and welcoming guests upon arrival
• Registering guests into the computer system
• Verifying reservation, address, and credit card information
• Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
• Accepting payment for all guests’ accounts both at the time of registration and at checkout
• Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
• Issuing keys, reservation package inclusions
• Posting miscellaneous charges as requested
• Answering guest inquires in a timely and accurate manner
• Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
• Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
• Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
• Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
• Any other duties as assigned

Qualifications

• Conduct that reflects the values of Niagara Hospitality Hotels...Integrity; Trust; Passion for service; commitment; teamwork
• A friendly, confident and engaging personality with exceptional customer service skills
• Experience in cash handling
• Fluent in English, both verbal and written
• Excellent communication skills
• Ability to work independently with minimal supervision as well as cooperatively within a team setting.
• Must be able to stand for long periods of time
• Previous Front Desk experience an asset
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

Job Types: Part-time, Permanent

Salary: From $17.00 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Commission pay
• Overtime pay
• Tips

Experience:

• Night Auditor: 2 years (required)

Work Location: In person