Address
Form of work
Role and Function
Plan and assign the duties for all staffing requirements. Creating schedules and assisting all levels of management with any scheduling requirements including daily operations.
Job Responsibilities
- Forecast, plan, create and implement the schedule, including controlling the bid, for the PAX department.
- Must apply all airline scheduling requirements to scheduling needs of the department.
- Clear and acknowledge all timecard exceptions for payroll processing.
- Communicate to all levels of staff any changes to the flight schedules.
- Prepare the daily rosters.
- Assist with the staffing coverage, calls for overtime, etc.
- Attend and address all communications (telephone calls, email, SITA, fax messages) necessary.
- Maintain good relationships with employees, co-workers, customers, and airline authorities.
- Maintain and observe confidentiality with respect to employee records.
- Familiar with WSIB rules pertaining to injury at the work site, along with Swissport reporting requirements.
- Assisting with capturing revenue by accurately completing the Daily Flight Logs
- Must have control with the staffing hours required for service.
- Other duties as assigned.
Qualifications & Competencies
- Staff planning/allocation experience required.
- Must possess strong organizational skills and ability to multi-task.
- Effective communication skills (verbal and written)
- Internal and external customer relations skills
- Knowledge of Passenger Service Operation and strong understanding of the Collective Bargaining agreement
- Must obtain and maintain valid unrestricted Transport Canada Security Clearance
- Flexible work schedule including evenings, weekends, and holidays.
- Ability to operate in a fast-paced environment, while maintaining accuracy and diplomacy
- Available and flexible to work various shifts (day, evening, weekend, and holidays) by operational requirements.
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. The world's leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.
