Office & Customer Service

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Handle and resolve customer complaints in a professional and timely manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records by updating account information
- Utilize effective phone etiquette to ensure positive customer interactions
- Perform data entry tasks to update customer information in the system

Qualifications:
- Excellent communication skills in English (both verbal and written)
- Bilingual proficiency in another language is a plus
- Strong problem-solving skills to analyze customer issues and provide appropriate solutions
- Previous experience in a Customer Service role is preferred
- Ability to work well in a team-oriented environment
- Basic computer skills and familiarity with CRM software
- Sales experience or the ability to upsell products/services is an advantage-

If you are a motivated individual with a passion for providing excellent Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Seasonal
Contract length: 5-6 months

Salary: From $3,000.00 per month

Benefits:

• Casual dress

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Every Weekend
• Holidays

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-01