Operation Supervisor

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Terrace location is seeking an experienced Operations Supervisor to support our diverse operations. This position will work a variety of shifts including weekday mornings, afternoons, and evenings.

Description:

The Operations Supervisor is responsible for overseeing all facets of ramp, fuel and de-icing operations, ensuring compliance with the Company’s protocols and procedures. The Operations Supervisor provides leadership and direction to a team of Line Technicians and Ramp Agents and participates in ground and fuel operations when required. Additionally, the incumbent will be responsible for administrative and training duties as required and or directed by the Base Manager.

This position is required to be on call outside the standard scheduled hours of work. A company cell phone and email will be provided for the purpose of attending to emergency and operational circumstances as required on a rotational basis.

Responsibilities:

• Ensure adherence of corporate, departmental, and OH&S policies and procedures.

• Plan, design and perform ramp and fueling services according to the standards set by Executive Flight Centre including aircraft fueling, loading/unloading, marshalling, and chocking aircraft, and aircraft de/anti-icing servicing as required.

• Establish and lead a high-performance fueling and ramp team to meet and exceed customer satisfaction.

• Ensure KPI’s and monthly safety and services levels are met.

• Perform audits on handling and safety as required and involvement in implementation regarding fueling, tank farm and ramp operations, inclusive of Shell’s safety requirements.

• Perform audits on aircraft de/anti-icing operations and assist with providing training to agents.

• Complete and submit incident reports to EFC safety/Shell Aviation, making sure to complete all corrective action items.

• Support and assist with ground handling, ramp operations and Shell tank farm activities as required.

• Ensure training records for agents are up to date.

• Provide a variety of servicing on aircraft as required.

• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.

• Ensure exceptional, courteous, and respectful customer service.

• Communicate changes in policy, procedures, products, services, or any other changes that affect operations.

• Assist in field maintenance, primarily on the apron and around building entrances for snow clearing.

• Direct passengers on the apron as instructed by passenger service agents.

• Ensure correct baggage loading information is given to each aircraft.

• Operate all ground service equipment and refueling vehicles.

• Plan and prioritize work for self and staff.

• Determine needs for supplies and equipment.

• Direct involvement in refueling and ramp personnel, including recruitment, termination, training, evaluations, overtime and timesheet approval, and other administrative duties.

• Communicate with Base Manager for any operational issues.

• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.

• Ensure exceptional, courteous, and respectful customer service.

• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.

• Perform any other duties as required.

Qualifications and Experience:

• Previous experience in the aviation industry in a similar role is an asset.

• Minimum two years’ ramp and fueling experience is preferred.

• Previous experience leading and supervising a team is required.

• Must have basic mathematics, trouble shooting skills and excellent attention to detail.

• Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

• A strong work ethic and positive team attitude.

• Able to work well under pressure and respond quickly in a dynamic and changing environment.

• Able to multi-task and establish priorities.

• Able to work collaboratively as a productive member of the EFC Team.

• A certificate or diploma in a related field is an asset.

• Class 3 or Class 1 license is required.

• Transportation Security Clearance and Driver’s Abstract is required as a condition of employment.

• Proficiency with Microsoft Office products is required.

• First Aid and CPR are an asset.

• Must be able to obtain a Restricted Operator’s Certificate - Aeronautical (radio license) within 60 days of employment.

What EFC can Offer?

• Competitive compensation
• Free Health and Dental Benefits for Part Time Employees.
• Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• A discretionary bonus program based on over all company performance.
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL