Order Entry Specialist

ORDER ENTRY SPECIALIST/CUSTOMER SERVICE to provide excellent service in processing orders and respond to our customers inquiries while working closely with all customer service and warranty team representatives, production. You will:

What we offer!

• 2 weeks’ vacation per year – no waiting period
• Steady days
• Competitive Wages
• Casual work attire
• Great benefits and retirement savings plan
• This position does NOT support a remote work accommodation.

Remuneration: $18.00 to $24.00 to commensurate with experience

Duties

• answer and respond to customer inquiries with urgency via phone and/or email
• enter orders accurately and efficiently to meet required cut off times and deadlines
• verify orders for accuracy and make corrections when required
• have extensive knowledge of Tersano products
• prepare accurate quotes/proformas using computer software
• provide customers with product and service information
• identify and escalate priority issues and follow up with resolutions
• maintain good working relationships with customers and staff

Qualifications

• Minimum of 2 years of experience
• Technical aptitude and high attention to detail
• Experience in SAP a definite advantage to potential candidates
• Knowledge or customer service principles and practices
• Experience in a commercial or industrial environment preferred
• Ability to communicate with professionalism
• Self-motivated, dependable, and accountable
• Ability to multitask and work well under pressure in a fast paced environment

Additional Information

This job description is only a summary of the typical function of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, duties. Other duties may be assigned as seen required by the employer. This job description is not an employment agreement or contract; management has the right to alter this job description at any time without notice.

Tersano Inc is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, If you are contacted by Tersano Inc regarding a job opportunity, Tersano Inc. will provide accommodations throughout the recruitment to applicants with disabilities. Please advise Human Resources of the nature of the accommodation(s) that you may require to ensure your accommodation and inclusion. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Salary: $18.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Oldcastle, ON N0R 1L0: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Data entry: 3 years (preferred)

Work Location: In person