Program Facilitator

Program Facilitator Job Description

Position Details

Job Title: Program Facilitator
Job Location: Haldimand Norfolk
Reports to: Program Team Lead
Employment Type Part Time

Position Overview

Using a family systems approach, the Program Facilitator is responsible for creating and delivering quality educational, social, and recreational therapeutic programs offered at various locations throughout the Haldimand and Norfolk regions and online. They are responsible for the development and delivery of quality educational, social, and recreational therapeutic programs for members of their designated age group. The Program Coordinator must be able to provide quality care, role modelling and dynamic, interactive programming in a manner that builds resilience, increases self-esteem, and decreases isolation for each member. All programs and support must be designed and led in a safe, fun and developmentally appropriate manner for young caregivers and their families.

Responsibilities

Program Creation & Delivery Time
Responsibilities

• Lead the creation, planning and delivery of social and recreational therapeutic programs for young caregivers and their families including weekly respite and life skills programs for all age groups. Must be able to lead programs online and in-person.
• Develop program plans for in-person and online programs, and ensure all supporting documentation is completed to support the facilitation of the weekly programs (grab and go, instructions, etc.)
• Together with peer Program Coordinators, create and deliver special events, family events, joint events as needed.
• Lead the clean up of all program supplies after a program is finished and ensure that the venue has been left in a better condition than it was prior to arrival.
• Be informed on the whereabouts of all members during all programs, outings and activities.
• Ensure best/informed practices are followed and are continuously being sought.
• Actively participate in professional and personal development to ensure knowledge and skills are updated and meeting the needs of our members and organization (for example, booster seat installation and use).
• Demonstrate a dedication to the position, to caregiving families, and to the communities we serve while upholding the expectations, values and mission of the organization.
• Together with peer Program Coordinators, debrief program activities and identify measures for improvement.

Program Coordination Time
Responsibilities

• Make reminder calls for all programs under your responsibility.
• Purchase and prepare all program supplies and/or program kits for weekly respite and life skills program or monthly kit drop offs under your responsibility.
• Organize and transport members to programs, events and activities with strict adherence to the transportation policy using a personal vehicle. Required to contact all designated clients to make transportation arrangements.
• Maintain inventory of all respite and life skills program supplies under your responsibility, including healthy snacks, and purchase required items when needed.
• Monitor all expenses and budget and reconcile credit card receipt purchases associated with programs under your responsibility.
• Apply for school/facility permits for program facilities and ensure physical copies are at each program.
• Coordinate guest speakers and outside agencies to run special events at programs under your responsibility. Be the main point of contact establishing clear lines of communications to coordinate their participation in the program.

Program Reporting Time
Responsibilities

• Conduct continuous program evaluation for programs under your responsibility.
• Complete program reports for programs under your responsibility.
• For programs under your responsibility, record accurate attendance records, statistics, and travel/expense logs as required by funders and as outlined in the Human Resources manual.
• For programs under your responsibility, maintain accurate records, including data entry, case note documentation and all other database requirements.
• Submit monthly board reports to the Program Team Lead, providing a summary of the activities connected to programs under your responsibility.

Program Communication Time

• Take pictures at programs and ensure they are uploaded to the Google drive regularly.
• Maintain and keep current binders of program plans and newsletters.
• Contribute to social media account content when needed
• Contribute to newsletters including articles, pictures and program details.

Strategic Development Time:
Responsibilities

• Seek out opportunities and develop the programming for future young caregivers and lead their delivery.
• Recruit participants for future programs for the demographic under your responsibility and other future client profiles.
• Collaborate in the development of the content for virtual programming.
• Be a member of committees when relevant and attend meetings.

Relationship Management Time
Responsibilities

• Oversee placement students by meeting with them regularly to review performance and progression towards goals; create their schedule; track their hours; and complete their evaluations.
• Meet with Counsellor and peer Program Coordinators to review new intakes.
• Conduct one to one meetings and facilitate small groups as needed across all regions.
• Develop and build healthy relationships with members and their families while promoting their accomplishments, building their self-esteem and offering a supportive attitude.
• Provide referrals to the Young Caregiver and Family Counsellors when needed.
• Treat each client, co-worker, volunteer/student and community partner with respect and care while emulating appropriate role modelling.
• Communicate in a professional manner.
• Work as an effective team member while being positive, professional and cooperative as we work towards achieving team and organizational goals
• Inform the Director of Programs and Services of opportunities for community engagement such as health fairs, committees and partnerships.
• Promote programs and opportunities to young caregivers and their families, and to the community at large.
• Assist at community events when needed.

Health and Safety Time
Responsibilities

• Maintain a safe, organized and clean personal workspace both at the office and off-site during program.
• Know and follow all emergency protocols at all locations, including location of First Aid Kits, emergency contacts, emergency exits, fire extinguishers and potential risks.
• Ensure the safe and appropriate use of all equipment and facilities.
• Be familiar with legislation, policies and procedures related to the organization and job requirements.
• Ensure health and safety of all program elements including the venue and member participation.
• Assist with the completion of any safety or incident reports for situations that arise during any program.

Skills and Knowledge

• Ability to plan and deliver group programs that meet the needs of young caregivers.
• Experience in effectively communicating with families and community agencies.
• Cultural competency – awareness, sensitivity and respect.
• Non-judgmental approach to families experiencing complex situations of a very personal nature.
• Ability to organize and prioritize a number of projects while meeting member and organizational needs.
• Motivated, enthusiastic, and flexible attitude with ability to work as a team player.
• Effective listening, verbal and written communication skills.
• Must be flexible and willing to work according to program needs which includes days, evenings and weekends throughout the calendar year.
• Computer skills, including use of Microsoft Office programs, Microsoft Word, Microsoft Excel, Canva & Zoom
• Concentration and attention to develop program material, coordinate tasks, write reports and prepare statistics.
• Exertion of interpersonal skills to interact with members, colleagues and community groups.
• Independently make decisions, direct work and make recommendations to peers.

Work Conditions

• Program delivery will occur at locations across the Haldimand Norfolk Region and may require travel outside of these regions on occasion. Program can be facilitated in various indoor and outdoor spaces, and at different times of the year. Programs can also be run virtually.
• Potential hazards include any that may be reasonably expected during all recreational, physical and therapeutic activities that may include sports, use of paints and hot glue guns, hiking, swimming, etc.
• Varied physical requirements that may include sitting or standing for long periods of time, computer work and participating in physical activities.
• Programming requires driving throughout the Regions and in other areas as needed, while transporting members throughout the different weather seasons.

Must be prepared to deliver First Aid/CPR, if needed

Minimum Requirement Preferred Requirement

Education Level: Post-secondary education (college diploma or university degree) in social services, therapeutic recreation, child and youth studies, social sciences, or related field.

Years of Experience: Three years or more previous Program facilitation experience an experience with successful and asset. effective program planning and delivery.

Certification(s): Current First Aid & CPR certification (Emergency Level C minimum).

Training: High Five Principles of Healthy Child Development

Police Check: Up-to-date Police clearance, including vulnerable sector dated within six months.

Driver’s License: Valid driver’s license and reliable vehicle required. Proof of current 2 million in liability insurance for policy on vehicle being used to transport members.

Job Posting Details

Date Opened March 7th 2024

Hiring Manager Chrissy Sadowski, Interim Executive Direct & Alicia Blake Program Team Lead

AODA Statement

Accommodations are available on request for candidates taking part in the selection process, if you require a specific accommodation, please let us know.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Salary: $16.55-$18.00 per hour

Expected hours: 14 per week

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Norfolk County, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-15
Expected start date: 2024-04-02