Receptionist

The Regional Fertility Program is hiring a Full-TimeReceptionist for our clinic located in Calgary.

The Receptionist performs a wide variety of administrative tasks and provides both in person and phone/electronic assistance for patients. It is imperative that as a front-line staff person, the Receptionist acts at all times with the utmost professionalism, courtesy, and respect. The Receptionist is responsible for maintaining a peaceful, calm environment in the patient waiting areas.

Primary Responsibilities:

• Greet and process all patients. Processing includes ensuring demographic, financial (any direct patient billing), and clinical data has been correctly entered into the electronic medical record (EMR).
• Receives patients to the clinic and enters the visit in the EMR.
• Maintenance of a clinic database
• Answers telephone, triage calls, clear voicemail mailboxes and relays messages.
• Directs callers to appropriate services as necessary.
• Addresses general inquiries concerning programs within the clinic.
• Process payments made to clinic. Responsible for intake, processing and closing out of daily cash.
• Prints and reviews doctors billing sheets at the end of the day.
• Escort patients to ultrasound rooms and provide basic instructions
• Provides new and existing patient records (referrals) for each scheduled clinic; includes partial preparation of new charts, stamping of appropriate documents/forms
• Locates and forwards health record documents/reports as requested to physicians.
  offices and other health care institutions
• Notify patients of appointment times on weekends ie IUI, laminaria tent insertion, etc.
• Reconciliation of daily Payment Summaries as indicated on HealthQuest.

Preferred Skills

• Demonstrated competency in computer programs.
• Fast, accurate typing skills
• Professional phone and email etiquette
• Time management skills
• Personal accountability and honesty
• Problem solving
• Ability to deal with stressful situations involving colleagues and patients
• Willingness to learn and adapt

WHAT’S IN IT FOR YOU:

• Comprehensive benefits with a Health Spending Account
• Employer matching retirement program
• Fertility benefits
• Employee assistance program
• E-tools to assist with meditation, sleep, focus, etc.
• First class work facilities
• Personal & professional development

DID WE CATCH YOUR ATTENTION? If so, we’d love to hear from you – apply today!

PS… The Regional Fertility Program is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.

We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.