Regional Operations Manager

Job description

Company Overview

We’re not in the Wing business. We’re in the Flavour business. At Wingstop, our mission is to Serve the World Flavour. No one does Wings like us because no one cares like us. We take pride in serving up the ultimate Flavour Experience unlike any other. Wingstop’s success is largely due to the staff and our core values, or what we call The Wingstop Way; entrepreneurial, service-minded, fun and authentic. We believe building a strong people foundation centered on these collective values creates a crave-worthy culture and talented team.

Who we’re looking for

Someone who wants to GROW with us as we scale up and move into a DM role.

Someone who is HUMBLE: You understand that teamwork makes the dream work. You are a team player and can effectively deliver and receive constructive feedback.

Someone who is always HUNGRY: You have a strong work ethic and can manage multiple timelines and projects with a sense of urgency. You work well under pressure and thrive in a fast-paced environment.

Someone who is SMART: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your fellow team members and the guests.

Someone who is SERVICE-MINDED: You have a genuine desire to serve the guests to the best of your ability. You are outgoing, friendly, and positive. You also can maintain a calm, tactful demeanour when dealing with difficult situations.

Someone who has ENTREPRENEURIAL qualities: You keep the goals of the business at top of mind because you know that achieving those results starts with you. You treat the restaurant as if it is your own business. You are well-organized and detail oriented.

Someone who is AUTHENTIC: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your district manager, team and the guests.

Someone who knows how to have FUN: You understand that Wingstop isn’t just about chicken – it’s about the experience. You bring your unique flavour to every guest interaction and have fun with it!

In the role of a Regional Operations Manager, you will:

• Ensure all restaurants are compliant with company standards and leading a team of General managers and team members to drive positive team member engagement and retention.

• Identify and diagnose ongoing operational gaps in restaurants; develop formal action plans to resolve gaps and partner with field support as needed.

• Achieve and maintain operational excellence at all times, partnering with General Managers and Team members in your respective portfolio.

• Ensure excellent customer service & operational goals are consistently above standard. (SMG, QSC, Wingyou Education) “Ops Scorecard”

• Hold GMs accountable to executing action plans, track progress and promote a sense of urgency.

• Development of talent: Enforce systems and processes that drive effective hiring, training, retention and development, including succession planning for GM roles, performance appraisals, and monthly feedback with focus on their development.

• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.

• Review key financial variables daily. Analyze and track key financial/operational data to derive meaningful business insights. Develop executive presentations and present key trends and results to Director/VP. Present financial/operational weekly updates during GM meetings.

• Ensure restaurants are meeting operating plan through the use of P/L reviews and quarterly business reviews.

• Ensure that all restaurants maintain a theoretical-to-actual COGS variance of less than 1.5%.

• Ensure that labor standards are followed in all restaurants and scheduled-to-actual labor stays within 2% variance from guide.

• Ensure all the restaurants in your region comply with local, state, and federal regulations and OSHA guidelines.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (preferred)

Experience:

• General Manager: 1 year (required)

Ability to Commute:

• Toronto, ON M4J 1L5 (required)

Ability to Relocate:

• Toronto, ON M4J 1L5: Relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON M4J 1L5