Residential Construction Customer Service Technician

Ventura Custom Homes Ltd.

Residential Construction Customer Service Technician

Ventura Custom Homes has been building modern, high-quality homes at affordable prices for over 30 years. We pride ourselves on providing our purchasers with the best selection of home models to choose from, allowing them to make virtually any changes they can imagine. We are a progressively minded company, always striving for continual improvement in design, quality, Customer Service and processes while providing our employees with a fulfilling, empowering workplace to thrive within. We firmly believe if we take great care of our employees, they will take great care of our customers.

Position Overview:
Reporting directly to the Production Manager, the Customer Service Technician is responsible for post possession repairs.

Duties and Responsibilities:

• Providing great Customer Service through post-possession care in resolving warranty issues with homeowners in a professional and courteous manner
• Attending scheduled warranty appointments and documenting the visits
• Completing repairs to the satisfaction of the Homeowner and Ventura

Requirements:

• Residential construction experience, including drywall repairs and paint touch-ups
• Excellent English communication skills, both written and spoken
• Valid class 5 driver’s license and your own vehicle (mileage reimbursement provided)
• Strong attention to detail
• Knowledge of health and safety standards

Ventura offers a competitive compensation package including vision care, dental care, extended health care, life insurance, group RRSP plan.

Salary range: $25.00 to $30.00 per hour ($52,000 to $62,000 per year)

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Work Location: In person