Rooms Quality Inspector - Housekeeping

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

The Housekeeping team are the heart of our hotel. As a Rooms Quality Inspector, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

What you will be doing:

• Ensure all Room Attendants have the right tools and equipment’s to start their day
• Walk all floors to ensure that the linen and guest supplies are adequately available to run the operations of the day
• Inspect the cleanliness of all the guest rooms and upkeep of the backspaces and guest corridors
• Actively communicate daily operations with the room attendants so they can be prepared accordingly. Monitoring different groups and tours of their arrivals times to ensure room readiness.
• Ensure all chemicals and recycling programs of the company are being followed.
• Actively involved in maintaining a safe and healthy workplace.
• Act as floor support for room attendants as needed and assist with cleaning rooms as required, based on Operations.
• Inspect guest rooms as per Accor standards and maintain guest quality.
• Actively work with the room attendants and provide on job feedback to help them perform as per standards.
• Check that room attendants have carts filled with all guest supplies available and ensure that vacuums and housekeeping carts are left where they belong at the end of the day
• Ensure guest hallways are free of linen and food trays
• Ensure no chemicals are left behind and the end of shift.
• Ensure guest preferences are met and amended as needed
• Familiarization with procedures requiring critical and urgent handling such as floods, fire alarms, medical urgencies, etc. and be the first responders to the situations.
• Check all recycling practices are followed and walk spaces to ensure they are maintained with no sharp objects or broken glasses left in backspaces or garbage bags. Communicate when recycling bins are full so ensure they are always available for the attendants to use.
• Maintain the room products and furniture to the highest quality standards and Identify room deficiencies and communicate with Supervisors, Operations Manager and Engineering to fix the issues.
• Ensure all Lost & Found items are brought back to the Office and tagged properly.
• Other duties as assigned to support the housekeeping

• Ensure all Room Attendants have the right tools and equipment’s to start their day
• Walk all floors to ensure that the linen and guest supplies are adequately available to run the operations of the day
• Inspect the cleanliness of all the guest rooms and upkeep of the backspaces and guest corridors
• Actively communicate daily operations with the room attendants so they can be prepared accordingly. Monitoring different groups and tours of their arrivals times to ensure room readiness.
• Ensure all chemicals and recycling programs of the company are being followed.
• Actively involved in maintaining a safe and healthy workplace.
• Act as floor support for room attendants as needed and assist with cleaning rooms as required, based on Operations.
• Inspect guest rooms as per Accor standards and maintain guest quality.
• Actively work with the room attendants and provide on job feedback to help them perform as per standards.
• Check that room attendants have carts filled with all guest supplies available and ensure that vacuums and housekeeping carts are left where they belong at the end of the day
• Ensure guest hallways are free of linen and food trays
• Ensure no chemicals are left behind and the end of shift.
• Ensure guest preferences are met and amended as needed
• Familiarization with procedures requiring critical and urgent handling such as floods, fire alarms, medical urgencies, etc. and be the first responders to the situations.
• Check all recycling practices are followed and walk spaces to ensure they are maintained with no sharp objects or broken glasses left in backspaces or garbage bags. Communicate when recycling bins are full so ensure they are always available for the attendants to use.
• Maintain the room products and furniture to the highest quality standards and Identify room deficiencies and communicate with Supervisors, Operations Manager and Engineering to fix the issues.
• Ensure all Lost & Found items are brought back to the Office and tagged properly.
• Other duties as assigned

Your experience and skillset includes:

• Minimum 1 year experience as a Room Attendant
• Physically fit and able to work well under pressure
• Able to work well independently with little supervision
• Must be a team player and demonstrate organizational skills
• Proficient in English, verbal and written required
• Must be able to make decisions individually and show problem solving ability
• Excellent interpersonal skills
• Constant walking throughout shift
• Housekeeping is a very physically demanding position. Duties include repetitive bending, pulling, carrying, high lifting and heavy pushing (up to 100lbs.).

Visa Requirements: Applicants must be legally authorized to work in Canada.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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