Sales Administrator

It's All Good At Applewood!

We are looking to grow our team by recruiting for a Full-time Sales Administrator for one of our dealerships in Langley. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment...all while being the point person for all of our customers.

At Applewood we want every client that comes in to have a Best In Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have exceptional customer service skills!

Roles and Responsibilities:

• Greeting customers:The Sales Administrator is responsible for greeting customers as they arrive at the dealership. The Sales Administrator must be friendly, professional, and able to communicate effectively with customers.
• Answering phone calls:The Sales Administrator is responsible for answering and directing them to the appropriate department or person. The Sales Administrator must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
• Handling administrative tasks: The Sales Administrator is responsible for handling administrative tasks such as filing, data entry, organizing paperwork, and creating reports. The Sales Administrator must be organized and detail oriented.
• Maintaining a clean and organized workspace: The Sales Administrator is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The Sales Administrator must ensure the dealership presents customers with a professional and welcoming image.
• Supporting other departments: The Sales Administrator may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.

Measurables:

• Customer satisfaction score (CSI): This measures the satisfaction customers have with their experience when interacting with the Sales Administrator. This can be measured through surveys or feedback forms.
• First call resolution rate:This measures the percentage of calls that are resolved during the first interaction with the Sales Administrator without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
• Average wait time:This measures the average time customers spend waiting to speak with the Sales Administrator. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
• Call abandonment rate: This measures the percentage of calls that are abandoned by customers before speaking with the Sales Administrator. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
• Administrative task completion rate:This measures the percentage of administrative tasks assigned to the Sales Administrator that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.

Compensation:

The range for this role is between $18 to $22 per hour. Offered rate will be dependent on the knowledge, experience and skills of the individual chosen.

If this sounds like something you can handle, you might be our perfect candidate to join our team!

Our Core Values

Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.

”Team Beats with One Heart:We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Overtime pay

#2023AAG