Sales Manager

POSITION OVERVIEW

Provides leadership and is accountable for all sales enablement activities. This includes contract execution, implementation, provisioning, customer satisfaction / escalation and billing verification. This includes managing resources to achieve excellence in customer service across all impacted departments depending on the type of ICT solution sold. It also includes planning and managing all customer implementations through to completion up to and including customer approval and final billing verification. Participates in the creation of an environment where employees are empowered to make decisions based on customer needs and corporate goals.

LEADERSHIP ACCOUNTABILITIES
People

• Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
• Accountable for promoting a productive and positive environment for staff that encourages innovation, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
• Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
• Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).

Financial

• Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate. Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.

Innovation

• Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plan and operational metrics, including approaches for demonstrating business value.
• Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
• Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.

SPECIFIC ACCOUNTABILITIES

• Responsible for generation and retention of expected revenues and profitability amidst aggressive competition in the business market.
• Responsible for the development of aggressive sales and customer negotiations, strategies and relationships to protect and grow revenue in a highly competitive market. Teaming with support and service groups and other corporate departments providing direction for specific customer strategy and or opportunities.
• Responsible for customer profiling, business relationship management, delivery of complex customer solutions, business partnerships, strategic customer planning, and customer negotiations.
• Responsible to develop and manage sales plans, business plans, sales forecasts, resource analysis, and operational budget for a specified region.
• Responsible to maximize SaskTel’s competencies in a highly competitive market by promoting and delivering IP technologies and emerging wireless solutions creating growth and securing market share from local, national and international competitors.
• Accountable to maximize profitability by working with Marketing in the development of new products/services and customer promotions creating solutions for new revenue opportunities and increased customer satisfaction.
• Responsible regionally for SaskTel in creating strategic relationships in all market segments with key industry leaders, major customers and influential community leaders by professionally representing SaskTel at community events and through customer hosting opportunities while demonstrating SaskTel Values.
• Lead, motivate and develop a competitive sales team providing direction, accountability and sales coaching in aggressive pursuit of new revenue growth and improved customer satisfaction in an increasingly competitive environment.
• Responsible for sales team performance by selecting, developing and motivating a diverse Sales Team that represents the customer base and supports SaskTel’s diversity objective.
• Responsible to maintain and continually grow knowledge of current and emerging technology as it pertains to the rapidly evolving communications industry by our vendors/partners actively developing business knowledge and acumen of the current and future business environment personally and amidst the Sales Team to position SaskTel as a world class ICT provider.
• Initiates and supports process development changes in continuing to develop cost effective best practices. Supports and assists in developing process or procedural solutions to ensure effective delivery of SaskTel products and services
• Supports the Occupational Health and Safety group to ensure a high quality of work life for employees.

QUALIFICATIONS

• Business Administration/Commerce Degree or combination of relative education and business/sales expertise.
• Thorough knowledge of marketing and sales practices, strategies, techniques in a highly competitive environment.
• A strong knowledge of current and emerging communication technologies.
• Strong interpersonal and negotiation skills with the ability to communicate with customers and influence staff and all departments in the corporation.
• Demonstrate the ability to deal effectively and professionally with customers, vendors, dealers and internal customers.
• Must maintain a high level of commitment to the support and development of employees.
• Demonstrate the ability to strategically plan and coordinate sales in a highly competitive environment.
• Must demonstrate an active community presence and involvement 7 days a week, which directly or indirectly promotes SaskTel's image, products, activities and market position.
• Positive, self-motivated and aware of our changing environment. The ability to react quickly and responsibly to resolve issues in a satisfactory manner.
• Ability to work under adverse and stress conditions to meet customer expectations while succeeding in the delivery of the corporate goals.

About SaskTel

1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.