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Job Description
What is the opportunity?
You will partner with IT and assigned HR and Payroll business line(s) to work on resolution of incidents through identification of root cause analysis. As a member of our team, you will be involved in establishing consistent processes across all applications we support following the ITIL model. As a team member, you will be continually exploring and assessing options for value-add business solutions that satisfy sponsor/stakeholder needs.
What will you do?
Provide primary support for the SAP HR and Payroll module, this includes all aspects of the payroll processing function.
Analyzes incidents, determines root cause and recommends solution for quick restoration of service.
Documents problem resolution procedures to assist in resolution of future events.
Communicates directly with impacted business partners during critical incidents until resolution or a satisfactory workaround is in place.
Participates in streamlining initiatives with respect to Incident and Problem Management.
Identifies solutions and recommends technical changes when application performance is impacted by incidents.
Participates in review of Problem Resolution Procedures and Implementation Plans for all development initiatives.
Provides assistance to development initiatives in the setup of operational processes.
Contributes to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies.
Provides implementation and post-implementation support.
What do you need to succeed?
Must-have:
Solid understanding of the SAP Payroll schema, SAP Dynamic Actions, SAP Features.
Hands on experience solving complex payroll changes, including retro-active payroll processing, payroll splits, financial mappings, GL postings and Third Party Remittance.
Familiarity with Canadian and US payroll rules and legislation.
Expertise with other SAP modules that impact payroll (PA, PD, Time, Benefits, Compensation, Finance).
Demonstrated ability to work independently, or as the supporting TSA on capital projects and Operations & Maintenance efforts for multiple client areas. Experience working in and/or leading multi-disciplinary work teams/groups.
Adherence to ITIL Processes in Incident, Problem and Service Management
Effectively communicates and builds rapport with team members, stakeholders and interface groups using a variety of techniques and collaboration from initiation to close.
Fast learner with strong soft skills for relationship management with various stakeholders
Nice-to-have:
SAP HR Academy Accreditation
Working knowledge of ABAP
Experience on SAP ECC 6.0 and SAP NWDS and SAP Portal ITS
Experience with SAP tools (e.g. email notifications, workflow, portal)
Technical Knowledge (strongly preferred):
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
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Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems SoftwareAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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