Service Advisor

Job description

Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
Ensure timely return of missed phone calls and emails, within 5 minutes
Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
Conduct seamless transactions, guide customers through corrections, and summarize processes
Keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
Proactive willingness to learn emerging automotive technologies
Establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
Must have a valid driver’s license in country of employment

Refer code: 2002437. Tesla - The previous day - 2024-01-04 21:34