Service Coordinator

As a Service Coordinator you will hone your customer service and communication skills. This position is a great way to get into the Automotive industry.

Job Purpose

The Service Coordinator position is an essential part of the Service Department and serves as the liaison between customer and Service Advisor. Your success is measured by your professional approach and behavior while assisting customers and co-workers in the dealership resulting in a pleasant experience for everyone.

The position focuses on preparing for the customer’s arrival in advance based on pre-booked appointments. Greet customers and confirm contact information, transportation and guiding customer to Service Advisor for check-in while ensuring a smooth transition in between. The Service Coordinator will also oversee customer’s transportation needs by arranging loaners (loaner fleet to be managed by Service Coordinator), shuttle or Uber service. Other assignments are handling checkout of customer’s by collecting due amounts, confirming vehicles are completed and washed and organizing repair orders for final process. The Service Coordinator will assist Management and Service Advisors in performing various administrative tasks including but not limited to booking appointments when needed, assisting with valet services, scanning work orders etc.

Responsibilities

• Prepare pre-work orders the day before with all required documents

• Collect guest information and direct them to the assigned Service Advisor

• Ensure the flow of vehicle traffic is moving in the drive thru

• Arrange and organize Loaners for daily appointments. Perform walk around of Loaner with customer and complete Loaner agreement form. Perform walk-arounds upon Loaner return

• Ensure loaner fleet is up to date and keep open and clear communication with Sales Department to ground loaners and receive new loaners

• Perform basic automotive tasks in the drive thru such as replacement of light bulbs, fluid top ups and tire pressure adjustments with the assistance of Lot Attendants and Shop Apprentices

• Ensure your workstation is clean and tidy at all times

• Working with the BDC to ensure we are prepared for all customers arriving to collect their vehicles during the day and in the evening

• Understand the main CSI drivers and your role in the customers experience

• Consistently working with lot staff to ensure customer vehicles are clean and ready; up front for customers prior to picking up

• Assist customers when picking up their vehicles, and accept payment when necessary

• Ensure the refreshment area is tidy

• Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers

• Booking service appointments for customers over the phone and in person

• Assist customers when Service Consultants are not available

• Completion of tasks independently, responsibly, and in a timely manner

• Take direction from the Service Manager on a daily basis

Qualifications

• High school diploma or equivalent
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management
• Previous experience in a customer service role
• Ability to maintain filing systems and database
• Professional appearance & friendly disposition
• Ability to work efficiently in a high-pressure environment
• Experience using dealership related software is preferred

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

Benefits

We offer competitive salaries and generous benefits!

• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email)

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