Service Desk Technician

This position touches all aspects of Technical user support throughout the City. As an ITS Customer Service team member your roll would be reporting to the Director of GIS/IT, the Service Desk Technician builds customer relationships, troubleshoots to resolve customer technology needs, and works in a high-energy, team-based environment.

The Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution involves the use of diagnostic tools, and may occasionally require in-person, hands-on support.

You will also work with direct technical, installation, maintenance and advisory support services for their computer equipment, software, telephony systems, wireless networks and mobile communication devices.

As the technology landscape rapidly changes, it presents challenges unique challenges to Service Desk staff, dynamic solutions and continuous learning for individuals is needed.

Join us as we navigate and innovate in an ever-changing tech environment! #TechSupport #CustomerService #ITSjobs #ServiceDesk #CityofGP #ContinuousLearning
Responsibilities

• Responding to customer support calls, tickets and requests
• Logging calls and resolutions into our service request system
• Troubleshooting and resolving hardware, software, and operating system issues
• Setting up new user accounts and configuring required hardware
• Creating and maintaining user security and email accounts
• Configuration, deploying and recycling computers, laptops, and phones
• Maintaining installation and resolution guides as required
• Maintenance and support of AV equipment
• Creating user documents and communication posts for non-technical users

You Bring

• Good understanding of desktop/laptop hardware and peripherals, Microsoft Operating Systems, and Microsoft Office Suites
• Exceptional Customer Service skills
• Strong analytical and problem-solving skills
• Strong time management and organization skills
• Desire to work in a fast-paced environment under tight deadlines
• Ability to learn new technologies quickly
• Capacity to work independently
• Sense of humor
• Excellent written and verbal communication skills
• Valid driver's license
• RCMP Security Clearance required upon employment

• High School Diploma
• A+ certification and networking fundamentals
• Post-Secondary Computer Sciences, Computer Technician, or
• 2 or more years of equivalent experience

Hours of Work
Monday - Friday 8:30 am - 4:30 pm with some holidays and on-call requirements. 35 hours per week. Potential after-hours work. The position term is for 9 months.
Salary / Wage
The rate of pay for this position is $34.71 per hour.

Selection Process

We appreciate your interest in our organization and thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

1. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.

2. Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.

• This posting may be used to fill more than one position.
• This posting will be open until a suitable candidate(s) is/are found.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we cannot address job-specific inquiries before the interview stage. However, if you progress to the job interview stage, we will gladly provide answers to any questions you may have.