Settlement Outreach Worker - Lgbtqi+ Community

About Jewish Family Services (JFS)
JFS is a multi-service non-profit community agency helping individuals and families across generations and cultures to achieve stability, independence and belonging.
Core service areas include mental health and wellbeing, social supports, and services for seniors, newcomers, and diverse communities.
Our work is grounded in Jewish values, and we seek to build a community through the pursuit of social justice and inclusivity.
Position Summary
Jewish Family Services of Ottawa is looking for an experienced person in the area of settlement (lived or other experience) to support the resettlement of LGBTQI+ newcomers in Ottawa in partnership with Capital Rainbow Refuge.
Under the supervision of the Manager of the Settlement Unit the Settlement Outreach Worker supports the integration of newcomers to Canada by providing direct client services based in a culturally sensitive and client-centered approach. The Outreach Worker develops relationships with communities, volunteers, and other agencies to provide access to a wide range of service.
This position will require a hybrid of onsite office hours located at Jewish Family Services and remote working, as well as occasional travel around the Ottawa area.
Main Duties and Responsibilities

• Direct settlement support to newcomers
• Provide access to and information of support services in Ottawa
• Preparing needs assessment through one-on-one appointments with clients and developing a settlement plan for clients.
• Assisting newcomers to navigate Canadian systems and accessing services.
• Outreach to clients and service providers.
• Developing and delivering group information sessions and workshops on relevant topics to support newcomers’ integration and their connection to communities.
• Recruiting and supervising volunteers
• Maintaining statistics and other data
• Preparing reports to IRCC and other funders as needed
• Other duties as assigned as required

Qualifications
Required:

• Post-Secondary Education or equivalent. Education or experience in fields of social services or education an asset
• Fluency in English and at least one additional language. Fluency in one or more of the following languages: Arabic, French - a strong asset.
• Deep understanding of the concept of inclusion. Work or lived experience operating in culturally diverse environment and with vulnerable groups. Experience working with LGBTQI+ community – a strong asset.
• Knowledge of settlement and integration services and resources
• Excellent interpersonal and communication skills
• Patient, creative and resourceful.
• Ability to work independently and collaboratively.
• Comfortable working with Microsoft Office Suite, with statistical databases and with video conferencing tools.
• Flexibility, and willing to work evenings/weekends as needed.
• Access to internet connection.

Additional assets:

• Skilled in preparing and delivering presentation in-person and remotely
• Experience working with volunteers.
• Experience working with immigrants.
• Familiarity with Canada's Sponsorship Programs

Jewish Family Services of Ottawa supports equal opportunity employment. We are committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Right Code. Applicants need to make any accommodation requests for the interview or selection process known in advance by contacting Jewish Family Services.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.