Shift Manager - Fast Food Restaurant

Work setting

• Food service establishment
• Fast food outlet or concession
• Restaurant

Budgetary responsibility

• $100,001 - $500,000

Responsibilities

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate and order ingredients and supplies
• Hire food service staff
• Ensure food service and quality control
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check delivery of food trolleys
• Participate in marketing plans and implementation
• Ensure health and safety regulations are followed
• Conduct performance reviews
• Balance cash and complete balance sheets, cash reports and related forms
• Provide customer service
• Organize and maintain inventory
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people
• Food and beverage servers
• Food service counter attendants and food preparers
• Kitchen and food service helpers

Credentials

Certificates, licences, memberships, and courses 

• First Aid Certificate
• Workplace Hazardous Materials Information System (WHMIS) Certificate
• Food Safety Certificate

Experience and specialization

Computer and technology knowledge

• Spreadsheet
• Point of sale system

Additional information

Work conditions and physical capabilities

• Combination of sitting, standing, walking
• Bending, crouching, kneeling
• Walking
• Repetitive tasks
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player
• Accurate
• Dependability
• Reliability
• Organized

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Gratuities

Other benefits

• Free parking available
• Parking available