Solutions Specialist

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

JOB SUMMARY
This position works with business partners across multiple business functions to align technology solutions. This position provides support during all phases of integrations/testing. This position assists with issue resolution that comes up during integration/onboarding. This position supports customer needs, facilities communication with integration stakeholders, participates in solutioning, and handles any reporting that may arise during the entire customer lifecycle.
RESPONSIBILITIES
• Confirms the accuracy of data and formulas to ensure data integrity is not compromised
• Compares, contrasts, and analyzes data to ensure critical performance elements are identified.
• Identifies trends in historical reports and dissects data to identify potential causes for performance fluctuations.
• Collaborates with the integration team to understand customer objectives and business challenges.
• Participates in integration testing and helps to identify issues, ensures that the solution meets standards, and ensures effectiveness of the solution.
• Assists in conducting root cause analysis of issues, identifies key and recurring problems, and provides solutions to prevent recurrence.
• Assists in developing training materials for related groups (e.g., Sales, other Business Development groups, etc.) and new Customer Solutions team members to provide clear instruction on the steps involved in developing and implementing customer solutions.
• Manages Solutions and Solutions-supported collaboration sites (e.g. SharePoint) to meet maintenance requirements and address business needs in the field.
• Documents and reports updates to integration/sales pipeline report to track customer activity/integration status/project status.
QUALIFICATIONS
Requirements
• Bachelor’s degree or international equivalent in Computer Science, Industrial Engineering, or Business Administration

Proficient with Microsoft Excel – Pivot tables, VLOOKUP and data management skills

Proficient in Microsoft SQL

Preferences
• Background in IT, engineering, sales, or customer service
• Delivers verbal and written communications in a professional manner to ensure a credible, consistent, and clear message

This is an ONSITE position at 1022 Champlain Avenue, Burlington, Ontario. Employees must be in the office Monday to Friday, 8 am to 5 pm.

UPS is a diverse and equal opportunity employer.  Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.  If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.