Spa Coordinator

Job TitleSpa Coordinator

Location 1155 Resort Drive, Parksville BC V9P 2E3

Hours of Work Varied, Days, Evenings, Weekends & Holidays

Position Type Permanent Full Time

Start your spa industry career at the #1 Spa in Canada where you will provide exceptional customer service to our guests in a beautiful environment. As a Spa Coordinator, you will work full-time at our spa front desk / reception area, to greet guests, provide spa tours, assist with retail sales, process payments, answer questions about the spa and its amenities and manage the spa schedule throughout the day.

GROW YOUR CAREER WITH US – We also offer opportunities for growth and development to move you into other roles throughout the spa, such as Spa Reservationist and Spa Concierge. We are open 7 days/week with shifts ranging from 8am to 10pm daily.

What Tigh-Na-Mara Offers you!

• Competitive wages and benefits.
• Comprehensive training and development opportunities
• Opportunities for internal growth and promotion
• Employee perks and discounts for the resort, including Pines gift shop and Cedars restaurant, and the Grotto Spa!
• Access to all resort amenities (including pool and fitness facilities)
• A supportive and inclusive work environment
• The opportunity to work with our amazing team!

Primary Duties & Responsibilities

• Greet and acknowledge all Guests you meet, providing friendly assistance to ensure they are comfortable and relaxed.
• Ensure Guests are well informed about their services including what to expect, how to position themselves, how the service will proceed, what products will be used, all the benefits the Guest can expect, and home care / follow up.
• Develop and maintain extensive knowledge of Spa products and services. Use this knowledge to educate Guests and help them purchase additional services and products suited to the needs / desires.
• Follow up with all Guest requests, and all Guests who make purchases.
• Ensure Guests are well informed about their services including what to expect, how to position themselves, how the service will proceed, what products will be used, all the benefits the Guest can expect, and home care / follow up.
• Ensure cleanliness standards are adhered to including proper disinfectant procedures in guest areas.
• Ensure all displays and retail areas are to be kept clean, organized, and dust-free
• Cleaning & laundry tasks include emptying used laundry, folding clean laundry, cleaning sandals and change rooms, restocking guest lockers ensuring lockers and supplies fully are stocked, and high level of cleanliness maintained.

Education, Experience & Skill Set

• Flexibility to work combination of weekdays, evenings, weekends, and holidays
• Detail-oriented with a positive attitude that contributes to a healthy, friendly, and supportive workplace
• Able to drive a golf cart safely (BC driver’s license not required)
• Physically able to perform job duties (standing, lift to 20 lbs, walk up and down stairs)

Join our team by clicking the link below!

Job Types: Full-time, Permanent

Salary: From $17.75 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Day range:

• Holidays
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• Day shift
• Night shift

Licence/Certification:

• Serving It Right (preferred)

Work Location: In person