Front Desk - Salon/Spa Coordinator

Eccotique Salon/Spa & Zennkai Salon Pitt Meadows is looking for an experienced Coordinator to join our growing team! The ideal candidate will have excellent customer service skills, be highly organized, and have a passion for the beauty & wellness industry.

As a Frontline Coordinator you will be responsible for managing appointments, providing exceptional customer service, helping guests with treatment & product recommendations, and assisting the manager in executing daily operations. The successful candidate will also be expected to provide general administrative support, maintain a professional appearance, and ensure that the salon & spa is always kept clean and organized. This is a great opportunity for someone who is looking to grow their career in the industry and take on more responsibility.

ABOUT US

Who are we? We are a locally owned and operated business enhancing the beauty of the Lower Mainland since 1984! The Megahair Family is comprised of 6 Eccotique Salon & Spas and 8 Zennkai Salons. We are known as leaders in the industry for our commitment to the education and development of our employees. We go above and beyond to ensure unwavering guest satisfaction and we strive to make a positive impact on our team members daily lives.

COORDINATOR RESPONSIBILITIES

• Recognition & greeting of all clients/guests entering store.
• Thorough knowledge of all products & services we offer to ensure accurate bookings & recommendations.
• Fulfillment of all service bookings, confirmation calls & client/guest follow up.
• Inform all clients/guests about new services & promotions.
• Appropriately deal with client/guest feedback both positive & negative.
• Ensure total accuracy with all cash responsibilities, both day end & daily deposits.
• Ability to troubleshoot & problem solve when needed.
• Completion of inventory counts each day.
• Ensure displays are always full & refreshed when selling through stock.
• Merchandise new inventory upon arrival each week.
• Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.
• Ensure an immaculate presentation of store location through cleanliness & positive atmosphere.
• Participate in station/room checks to ensure the entire location has completed the required sterilization.
• Attend company events, classes, seminars & team meetings.
• Continually work towards exceeding locations sales goals.

QUALIFICATIONS REQUIRED

• Previous Salon/Spa experience preferred.
• Consistency in maintaining a professional attitude & appearance. Proper dress code, hair & makeup completion must be adhered to daily.
• Consistent high personal standards & confidence in your abilities.
• Dedicated to building upon location sales success.
• Excellent communication skills & strong interpersonal skills.
• Ability to build positive relationships with our staff & guests.
• Receptible to feedback from Managers & Leadership staff.
• Our locations obtain a high volume of retail sales. Candidates must be comfortable with product recommendations & upselling.
• Contribute to company success by providing legendary guest service.
• Desire to keep up to date with the latest trends and ongoing industry education.
• Involvement and passion for our social media outlets.
• Strong organizational skills to ensure the success of frontline operations.
• Ability to fulfill retail goal expectations.
• Anticipate location needs by constantly evaluating the environment for guest's satisfaction.

SHIFT EXPECTATIONS

Our locations are open 7 days a week including holidays. Applicants must be available to work evenings & weekends to fulfill this position.

• This position requires a Friday - Monday availability.
• Option to pick up more shifts/hours as needed.
• Must be available to work location hours (10:00 - 6:00 pm).

BENEFITS & PERKS

• 2 weeks paid vacation after one year of employment.
• Full-time employees are eligible for compensation towards individual benefit packages after 3 months of employment when performance expectations have been met.
• Coordinators receive an employee evaluation every 6 months.
• Open to scheduling flexibility.
• Ongoing company events & classes.
• Competitive hourly wage based on individual performance.
• 30-40% off our fabulous retail products. Some exclusions apply!
• Discounted salon & spa services for your advantage.
• Incentives & contests within the company.

GROWTH & DEVELOPMENT

We want you to grow with us! Whether you are interested in joining our social media content team, progressing to a leadership role, or obtaining a new skill to enhance your position, the opportunities are endless!

The Megahair Family is passionate about development. We want all staff to know that they can have a fulfilling and exciting career with us. Therefore, classes are made available to you, and it is our expectation that you participate.

Feeling inspired? Is working at Zennkai or Eccotique something you would love? Send us your resume!

We look forward to hearing from you!

For more information visit us at:

www.eccotique.com / www.zennkai.com

Job Types: Full-time, Part-time, Permanent

Salary: From $18.00 per hour

Benefits:

• Company events
• Flexible schedule
• On-site parking
• Paid time off
• Store discount

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Work Location: In person