Summer 2024 - Business Analyst Intern

Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
Purpose of the Position
As part of the Business Applications team, the Intern supports Real Estate Management Services (REMS) departments across Canada including facilities services, client accounting, corporate accounting, audit, property management and lease services. This role requires a technology savvy, customer service-oriented, creative thinker to resolve business problems as well as assist with evaluating and implementing new business systems.
The Intern is a key contributor to company process improvements by translating business requirements into technologically supported solutions. This includes developing ideas for client process changes and related system efficiencies, evaluating alternative solutions and testing potential system improvements. The Business Applications team strives to enable the effective and efficient operation of the business platform nationally, and therefore this role requires an individual who understands a business operating environment and the effective application of technologies in support of the business.
This role is centered on our Yardi platform with specific focus on developing and supporting reporting requirements, managing data visualization tools and dashboards and will be required to work with people from multiple groups as well as data from multiple business systems. This role could assist with system upgrades and implementation plans including research, testing, documentation, training, and "go-live" rollout of business applications. And will work in a complex and fast paced environment and requires a keen interest in learning more about supporting different applications, business operations and development in additional technical areas.
Summary of Essential Job Functions

• Work with functional business units and multiple stakeholders to understand and translate business needs into technology supported solutions, develop custom reports, data visualization tools and dashboards;
• Administer and support critical enterprise business applications for the REMS Canada. Core enterprise applications include Yardi Voyager 7s, Yardi PayScan, Yardi Facility Manager, Yardi Energy, Spreadsheet Server, Power Automate and SharePoint;
• Will work with team to provide technical support to resolve issues reported, coordinating with other team members or internal IT Teams;
• May assist with application upgrades (Service Packs or Plug-ins) including User Acceptance Testing (UAT) and user notifications of system availability;
• Identify root cause issues that are creating repetitive requests and recommend an appropriate solution;
• Assist with managing system documentation in compliance with audit requirements, which includes creating process flows, system integrations and presentations;
• May assist with developing training and end-user support materials, including training materials, online support materials, job aids, and quick reference guides etc.;
• Assist any technology business process reviews and implementations recommendations for increasing efficiencies and effectiveness;
• Assist with mentoring the team which includes knowledge sharing;
• Any other ad hoc duties as assigned.

Required Skills

• Enrolled in a University with studies in information technology, computer science, business or accounting;
• Exposure to commercial real estate/property management principles, particularly from a technology and accounting support perspective;
• SQL knowledge is recommended;
• Knowledge of Dashboard applications such as Microsoft PowerBI would be preferred;
• Excellent verbal and written communication skills with the ability to effectively communicate across all levels within, as well as outside the organization; (Note: This role requires an individual to initiate conversations across the departments)
• Strong interpersonal skills with the ability to deal effectively and professionally under pressure or in stressful situations;
• Independent, self-starter, and also works well in a team based environment;

Approximate Salary Range for Role: $16- $32
Our salary ranges are determined by role, level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all Canada locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Make your next move an expert one and join us as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@colliers.com.