AddressFederated Co-operatives Limited (FCL) is hiring a Systems Support Analyst, HR Systems on a temporary basis (up to 9 months).
Our People & Culture team currently has flexible work agreements, and we are open to exploring ongoing remote work options with candidates.
Who we are:
As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth. Our work is guided by our values of integrity, excellence and responsibility and driven by our vision of building sustainable communities together. To learn more about who we are, visit www.fcl.crs.
What you’ll do:
You will contribute to the continuous improvement and maintenance of operations, will undertake small projects, and communicate updates and notices to users. You will be responsible for the administration of the distribution and provisioning of learning content within the learning management system and provide system expertise, functional guidance, and solutions to users with issues pertaining to the learning system.
- You will manage and resolve escalated inquiries or questions related to HR Systems.
- You will support the learning system administration functions and provide learning system expertise on various system functionalities. You’ll maintain/evolve learning system processes as required and maintain standard operating procedures and knowledge bases.
- You will contribute to project plan creation as required and perform assigned tasks including identifying work required and impacts on the learning system, completing functional configuration including analysis, testing, implementation, and documentation), to ensure changes function as expected.
- You will perform daily administration and end-user support for the learning management system. This involves performing functional configuration, troubleshooting, problem-solving, and working with other FCL business units to resolve issues.
- You will identify, create, and maintain reports and dashboards based on business needs and assist with ad-hoc reporting and analytics as requested.
- You will upload documents and videos to the learning management system, audit the completeness and accuracy of data, and identify data compliance issues. Rectify any system configuration issues identified.
- You may perform mass data changes affecting large groups of related to learning and employee talent profiles. Plans, coordinates and manages master data management related to learning (such as learning distribution as required.
Why it matters:
We help local Co-ops grow and thrive by offering a range of professional services, including marketing, market research, information technology, human resources, accounting, risk management, and business development.
Who you are:
You are looking for a career in Human Resources & Training and:
- You have a bachelor’s degree in Business or Education
- You have a minimum of 1-3 years of relevant experience in service desk support. Strong interpersonal and customer service skills are required (a combination of relevant education and experience may be considered)
- You’re honest and trustworthy, are results-oriented, and strive to be the best in what you do.
- You believe in collaboration, building relationships, and value the perspectives of others.
Our Team Members receive competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation.
FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.
We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience for all to allow you to be at your best. If you require an accommodation during the recruitment process, we invite you to submit your accommodation requests to us via [email protected] and we will work through your request with you. All information received will be kept confidential.
If this opportunity speaks to you, we invite you to apply by 30 January 2023.
We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.
Please note you may be required to undergo a background check and substance test in accordance with FCL policies. FCLLP
Interested in this role, but don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At FCL we are committed to creating a workforce that is as diverse as our communities, so if this sounds like something you would be interested in, we encourage you to apply!
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