We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.
Overview:
Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings.
Part-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts.
This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.
Incentives and Perks
- Meaningful, fulfilling work, helping patients and their families behind the scenes
- Supportive team environment and a great corporate culture
- Paid orientation and comprehensive training and onboarding
- Access to group discounts, including exclusive discounts from various retailers
- Total rewards program which includes health & dental benefits
- An Employee Assistance Program (EAP) for you and your family members
- Opportunities for continuing education and training
- Hands on mentoring and leadership support
- Opportunities to volunteer in countries with limited access to healthcare services
- You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees
- Receiving routine referral/intake information from funders and private-pay clients
- Developing and coordinates service schedules while considering relevant factors
- Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority
- Entering relevant information into the automated information system/database
- Producing schedules and reports on regular basis, and on request of the Supervisor
- Receiving and manage inbound telephone calls and email inquiries related to service
- Performing other administrative duties
- Other duties as required
- A strong desire and commitment to making a difference in the lives of their patients
- Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
- Exceptional interpersonal and customer service skills
- Ability to work both independently and as part of a team
- Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
- A strong attention to detail and the ability to learn new systems and databases
- Effective verbal and written communication skills
- Non-traditional hours, including evenings and weekends are required
- Experience working within a unionized environment and the health care field an asset
- A clear background check
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