AddressAbout Compugen
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
Technical Support Representative 2
The Technical Services Representative 2 plays a key role to our organization’s success. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.
Duties and responsibilities
- Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level.
- Perform hardware warranty and non-warranty repairs of desktops, notebooks, servers and printers
- Perform complex moves, adds, changes of computer equipment
- Perform complex hardware and/or software upgrades to existing equipment
- Perform network connections for desktops and printers
- Outsourcing to client sites as required
- Responsible to maintain and update major vendor (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) certifications
- Mandatory on call requirement
Qualifications
- Must pass Security Clearance check
- A+ Certification
- MCP
- Three or more major vendor hardware certifications (HP/Compaq, IBM, Lenovo, Lexmark, Toshiba, etc.) a must.
- 3 years of related job experience
- Experience with current Operating Systems
- Experience with troubleshooting to determine and resolve problems with laser printers (major manufacturer’s brands) a must.
- Experience with imaging and re-imaging of desktop and laptop computers
- Must have a valid driver’s license, vehicle and insurance
- Must be able to drive for long periods as necessary
- Good written and verbal communication skills
- Proven sense of urgency to complete tasks and assignments
- Ability to diffuse tense customer situations and project a positive, confident outlook
- High level of integrity and honesty
- Ability to take direction and follow practices and procedures consistently and accurately
- Good time management skills
- Must be able to work independently as well as in a team environment
Working conditions
- Have access to a vehicle
- Standard work hours are: Monday to Friday, 9:00am to 5:00pm
- Entitle to one, half an hour(0.50 hr) lunch break
- Frequently assigned to changing priorities
- May be required to work overtime, with paid compensation based on the Employment Standards Act of overtime payment for the province they reside in.
Physical requirements
- Must be able to lift a minimum of 40 lbs. on a regular basis.
***The successful applicant will be required to attest their vaccination status. They may also need to provide proof of vaccination, which may be shared, as required and necessary, in the future
Equity Statement
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
