Address
Form of work
SalaryAEC Solutions (Builterra) is growing and we are now accepting applications for the role of a Technical Support Team Member to join our Support and Implementation Team. If you are looking for a technical role, we welcome you to apply to this position.
You will be responsible for providing Technical Support, product design and implementation guidelines for client on-boarding to ensure success using Builterra. All work is done remotely.
Key Responsibilities
· Provide Technical Support via email, phone and web
· Provide domain expertise for any Contract Administration workflows for product development and implementation team review and strategy
· Provide Pre-sales Demonstrations e.g. sales meetings, technical presentations and events
· Post-sales Implementation Project Management. Managing the implementation process from start to finish.
· Assist with support video and documentation for both sales and implementation support
· Participation on social media channels with technical posts and customer reviews
Qualifications
· Experience dealing with People in a Support Role;
· ability to communicate effectively both orally and in writing;
· ability to organize, prioritize and schedule work;
· ability to analyze and solve problems;
· demonstrated leadership abilities;
Why Builterra?
If you’re a technologist just graduated or looking for change, challenge and an opportunity to have a real impact, Builterra could be your new home. We believe in rewarding high performing team members with flexibility and a competitive salary. Employee benefits start after 3 month probationary period.
Job Type: Full-time
Salary: From $41,600.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Work Location: Remote
