Technical Support Representative - Remote

Readymode is a cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time.

We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s - Empathy, Empowerment, Engagement and Excellence. We embody these at all times, whether that relates to our clients or teammates. ReadyMode is the place to be if you like to win and value a collaborative environment that will foster your growth.

What You'll Do

• Answer support tickets through various mediums
• Troubleshoot VOIP/connectivity problems
• Assist with setting up and configuring new accounts
• Train new users to configure and use our software application
• Use internal tools to document issues and unexpected errors

Required Qualifications/Experience

• Certificate/diploma in a technology field or one year of Technical Support experience
• Strong interest in computers, software, and other technologies
• Customer-centric mindset and positive attitude
  
• Familiarity with troubleshooting issues in various versions of Microsoft Windows
  
• Customer Service experience and great listening skills
  
• Willingness to learn new processes and technologies
• Excellent command of both spoken and written English
• Able to communicate efficiently and effectively
• A desire to learn in a fast-paced environment

The Perks and Benefits

• The tools you need to get the job done - company computer sent to you!
• Group RRSP matching
• A full benefits package that starts day 1
• Opportunity to participate in our Employee Stock Option Plan
• An education and training grant in your second year
• Work/life balance
• Remote and Flexible Work Opportunity

We are proud to be an equal opportunity workplace that is invested in building a culture that celebrates diversity and inclusion.

We appreciate your interest, please note due to the high volume of applications received, only short-listed candidates will be contacted. Thank you for your interest in ReadyMode.