User Support Technician

Work setting

• Warehouse

Responsibilities

Tasks

• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Manage day-to-day business operations
• Ensure that process steps are carried out according to specifications
• Ensure that systems and equipment are operating efficiently and that proper maintenance and repairs are performed
• Evaluate and install computer hardware, networking software and operating system software
• Install software and hardware and configure operating system software in preparation for testing
• Identify and communicate technical problems, processes and solutions
• Troubleshoot technical problems related to equipment
• Supervise and train other staff in procedures and in use of current software
• Research, evaluate and integrate network system and data communication hardware and software

Experience and specialization

Computer and technology knowledge

• Database software
• MS Office

Additional information

Transportation/travel information

• Willing to travel
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Attention to detail

Personal suitability

• Client focus
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Time management

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Long term benefits

• Life insurance
• Other benefits